This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
our refinance and process with PennyMac was clearly explained as to what documents we needed and when. settlement date came surprisingly fast, very pleased.
It just felt highly unorganized from start to finish.
Hi, We had extremely helpful loan officers and underwriters that made our refinance experience very efficient and easy. I love your online portal. No paperwork! Keep up the great work!
.
Didn't like that after initial contact with loan officer I was thrown in to a maze of portals and help by committe.
I have been with PennyMac for 5 years and decided to refinance my loan with them as well, after checking out another company. PennyMac made my process very easy. If I had any questions they were answered and when I called (even when I hung up before someone could answer) I received a call back. My closing process was quick and easy as well.
While Zachary was kind and updated us throughout, this process was not smooth. Documents on two separate occasions were requested twice. Our disclosures had incorrect figures. We anticipated simplicity as PennyMac had all of the original loan documentation. Our rate was not at all competitive and the timeframe for was significantly longer than expected. We were originally told that we would not need an appraisal, however ended up needing one.
Our second loan officer who I believe was Zachary, was great, not sure the reason we got transferred to another agent, but Zachary was very easy to talk to and was very polite and patient with any questions.
Great experience overall - responsive and quick to answer questions.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.