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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great costumer service, excellent professional that provided precisely information to all of our questions. Extremely happy and definitely recommend Pennymac and associates to anyone that needs to obtain a mortgage. Thank you very much.
The ndividuals I dealt with were courteous, professional, knowledgeable, and efficient as well as personable and friendly.
In the plus column 1) the rate and terms that I got from PM were very good compared to other lenders and 2) when I was able to speak with people they were very helpful. However, I often had a hard time getting a hold of people. My first refinance application "expired" while I was trying to get an answer to a question about the closing documents, although no one had ever communicated an expiration date of any kind to me. There were other communication issues as well
Single point of contact for the entire process. If a customer makes a request then that request should be carried out unless there are legitimate reasons. Partially without explanation is unacceptable.
One of the most important parts of a business deal is the communication part...Mr. Deion Smith returned every telephone call I made within a very short period of time. His ability to explain all the details of this business transaction and put them in my language is a plus. I was very pleased with his professionalism.
We had a great experience
4 star
The communication process was excellent. I worked with several representatives, all were good, especially Carlton Blood. He was excellent at keeping me informed and helped with the needed additional information. Professional and great customer service.
I was so pleased with the process I suggested a friend contact PennyMac. They did and are refinancing their loan.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.