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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great costumer service, excellent professional that provided precisely information to all of our questions. Extremely happy and definitely recommend Pennymac and associates to anyone that needs to obtain a mortgage. Thank you very much.
Andree Pinson was great. He had me signed up and on to the next team within hours. Nathan communicated well and answered every email I sent him. It was truly an easy process, especially compared with my previous loans experiences.
The ndividuals I dealt with were courteous, professional, knowledgeable, and efficient as well as personable and friendly.
I have requested a copy of my appraisal several times. This is the only part that is still frustrating with my experience
All calls came from a main number but when I called that number I had to leave a message...if a customer is assigned a specific agent then his/her number should also be assigned so when contacted only their voice mail should come up not a general number.
Very friendly and prompt service.
In the plus column 1) the rate and terms that I got from PM were very good compared to other lenders and 2) when I was able to speak with people they were very helpful. However, I often had a hard time getting a hold of people. My first refinance application "expired" while I was trying to get an answer to a question about the closing documents, although no one had ever communicated an expiration date of any kind to me. There were other communication issues as well
Process was smooth, to the point, and no fine details.
Single point of contact for the entire process. If a customer makes a request then that request should be carried out unless there are legitimate reasons. Partially without explanation is unacceptable.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.