Perfect Smiles - Beverly

Latiffany C. 

on Yelp

a year ago

Please pay close attention to the other reviews. The reviewers are telling the truth. I've visited the facility several times, and the space is clean. The service is good, but there are too many issues with the staff and billing. Yesterday, I called to pay my final bill because I am never going back. I disputed an x-ray and was told that it could have been removed, but since my attitude was bad, I was out of luck. I asked the staff member to please stop speaking over me, so I guess that's considered having a bad attitude. Th... read more

Sharon B. 

on Yelp

a year ago

Nope. I keep getting bills for dental cleaning and I gave them 2 insurance cards. It's been months and I keep calling. Finally some idiot calls back and says she doesn't know why it wasn't submitted to either insurance company. Don't go here. 

C R. 

on Yelp

a year ago

Our dentist, Dr Getty, retired. Sold practice to this "franchised" dentist office. One of the worst office staff I have ever been in. They do not know what a "pre determined" or EOB really means. Make sure you get this from the insurance BEFORE they touch your mouth. They do not send the insurance company the full estimate. After you pay the deposit & they start your procedure, then they tell you, you owe more money. They bully you into paying hundreds of dollars after they already started. Elderly people beware. Also keep y... read more

Jeudi J. 

on Yelp

a year ago

as super sad when my long-time dentist retired and unfortunately left the practice in the hands of this utterly incompetent group. Hygienist Dee is great and Dr. Stratton is too but the office is abominably managed. I have just spent the last month being jerked around for a crown replacement due to a badly-fitted crown from last year and now their scanner is broken, the one competent doctor is retiring at year-end, they have no backup system that would allow an impression & replacement before she leaves, and due to miscommun... read more

Kandace A. 

on Yelp

2 years ago

I love my orthodontist but other than that this facility, their front desk is not helpful at all and gives you the run around. I was told I owed $400 because the insurance didn't pay all of their portion so I called my insurance to see what was going on and they said the payment was processing, so I would have been charged for nothing, but I also found out that they had charged me out of network and I was in network at the time so I was owed money.... I relayed this to them and even had the insurance company speak to them an... read more

DocK G. 

on Yelp

2 years ago

I started coming to Perfect Smiles about five years ago. Five years ago the service was excellent. If you had an appointment at 2, you were seen at 2. Since then, there is no guarantee that you will be seen at all let alone at the time you scheduled for. Having an appointment means absolutely nothing. They will call you to reschedule for a different day and time, and then they will call you on the day of the new appointment to reschedule for a new day much later than your original appointment. Therefore, your six-month check... read more

Justin C. 

on Yelp

2 years ago

Horrible location, never going back. The dentist and hygienist were professional and nice but the customer service is completely awful. I was a new customer and they messed up every appointment (two) I have made. The first one they confirmed my appointment only to give it to someone else. Then the second one they switched the time on me the day of at least 3 times. Absolutely unprofessional and poor service. Would not recommend to anyone. 

Koray B. 

on Yelp

2 years ago

If I could leave a 0 star review I would , I was told I needed 7 Cavities filled . The first visit I filled 4 cavities . Within two days one of them came out . I went back to get it replaced because the pain was unbearable . They filled in the missing filling . That same day , the cavity they filled next to the one She refilled hurt so bad I couldn't even chew on the right side on my mouth . . This would be my 4th time going back to treat a cavity . I WILL NOT RETURN TO THIS OFFICE EVER . 100% DO NOT RECOMMEND. 

Collette S. 

on Yelp

2 years ago

I have been a patient is this specific office for 43 years. I first was a patient of Dr. Doyle and then when he sold the practice I became a patient of Dr. Jacqueline Rodriguez. My daughter started invisalign treatment with Dr. Rodriguez in March 2022. We paid in full up front for this treatment in March 2002. In December Dr. Rodriguez left Perfect Smiles to start her own practice. I was told when she left that another dentist from this office would take over 'my daughter's invisalign continued care. This was not the case. I... read more