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Pet Paradise Greenville
- Pet Boarding
- Greenville, SC
About this business
Location details
615 Congaree Rd, Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
we boarded our Golden Retriever Great Pyrenees for 10 days while we were on vacation. When our dog returned home she wasn't herself at all. No wagging tail and very low key for 4 days. When we picked her up we realized she had not been given her medication properly because there were tablets left over and her elbows had all the hair worn off. One elbow was infected and required a visit to our vet for a round of antibiotics. The worst pat was the staff never even noticed or made any notation about this issue. We were disappoi... read more
Business response:
Hi DJ. We are so sorry to hear about your experience, and we completely understand your frustration. Your dog's well-being is our top priority, and it's concerning that we didn't meet your expectations. Please reach out to us directly so we can better understand the situation and make things right. We value your feedback and are committed to improving our care. Thank you for bringing this to our attention.
This was my first time boarding my dog and I was very disappointed. I chose this place partially because of the "furever connected" add on. I was supposed to receive photos of my dog each day (a paid add on) and I didn't. The first day they claimed it was too busy and no one received any, they said I'd get them the next day but didn't. Then when checking out we heard a man say he loved getting his photos of his dog. So it leaves me to wonder why I didn't get any. Was she cowering afraid the whole time? Even if that's the cas... read more
Business response:
Hi Kat. Thank you for sharing your experience, and we're truly sorry to hear that your first boarding experience with us was disappointing. We understand how important it is to feel reassured and connected with your dog while you're away, and we can assure you that your dog’s well-being is always our top priority! We will be escalating your feedback to our upper management team. We hope to welcome you back to create a better impression.
I completed a reservation online, it was showing as pending. Over 48 hours later I get a prompt to pay a deposit, at this point, I had moved on to finding another place to board my dog. When I called, both staff had no idea what was going on, could or would not answer questions and were waiting for me to just accept the issue. The way the handle the situation to have no concern or idea of what is going on makes me feel extremely concerned on how my animal will be treated or the hazards to their well being if left in their ca... read more
I would NEVER bring my dog back in a million years. The Staff are ALL teenagers. They mix up dogs, let dogs fight, don't take dogs out when they're supposed to, what else happens here? I'm so glad I did a tour before i let my dog come here. The manager was rude and stuck up and the teens weren't any better. I am screaming from the roof tops DONT BRING YOUR DOGS HERE IF YOU LOVE THEM!!!
Business response:
Hi Melissa. Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience. At Pet Paradise, the safety and well-being of our furry guests are our top priorities, and we take allegations regarding their care very seriously. We have strict protocols in place to ensure that all pets are treated with the utmost care, and we strive to provide a safe and enjoyable environment. Please reach out to us directly so we can address your concerns in more detail and work towards a resolu... read more
Worse place ever! If you love your fur babies don't leave them here. Staff turnover is rampant and untrained! They literally were cruel at times to my baby. Not taking her out when needing to go potty. Just dropped her food on the concrete floor, just to name a couple
Business response:
Hi Nancy. At Pet Paradise, the health and safety of the pets in our care is our top priority. We welcome the opportunity to speak with us directly so that we can better understand your concerns and help work towards a resolution
After making an appointment 4 days in advance for a tour to consider boarding, A representative called me in the morning to confirm it. I arrived for the tour at the scheduled time and was advised to come back in an hour. They could NOT do a tour as scheduled at 3 pm; they were preparing to "feed the dogs." Lesson learned: This kennel is unreliable. So how well do they treat the pets. And my dogs don't eat at 3 pm anyway. Sounds like a bogus excuse.
Business response:
Hi Marion! Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your scheduled tour. We understand how important it is to feel confident in the care and reliability of a boarding facility, and we apologize for any doubts this situation may have caused. Our goal is to provide a seamless and welcoming experience for both pets and their owners. If you would be willing, we would love the opportunity to reschedule your tour at a time that is convenient for y... read more
Made a new day vet appointment using the pet paradise call center number. Our dog was due for his vaccinations and we wanted to use the convenience of the in-house vet to take care of this during our dog's stay. I Was assured by the representative that our dog could receive his vaccinations during his previously made reservation. Upon dropping off our dog, I was told by the manager, Luke, our dog could/would not be seen by the new day vets as they were on vacation and that they were unaware of our appointment with the vet... read more
Picked up our dog and it wasn't our dog. They gave our dog to someone else who took them home. When we tried to tell them it wasn't our dog the manager was combative and tried to convince us this was our dog. Only after telling them to scan the microchip was it confirmed it's not our dog. Only then did they start looking in the facility and making phone calls trying to figure out where our dog was. Turns out they switched their tag at some point over the weekend with another dog. Worst part is they initially told us our 2 do... read more
DO NOT TAKE YOUR PETS HERE. My wife and I had been a long time customer of theirs until today. They switched our dog with someone else's and actually gave our dog to another customer!!!! We have pulled our business as well as our family/friends business from this careless business. If I was a Regional Manager I seriously consider changing management at this location. This situation could have gone so wrong, wrong meds, wrong food. This location is careless and we will be calling the BBB.
Frequently asked questions about Pet Paradise Greenville
How is Pet Paradise Greenville rated?
Pet Paradise Greenville has a 4 star rating with 507 reviews.
When is Pet Paradise Greenville open?
Pet Paradise Greenville is open now. It will close at 5:00 p.m.