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PetER- Hunt Valley
- Emergency Pet Hospital
- Towson, MD
About this business
Location details
1209 Cromwell Bridge Road, Towson, MD, 21286, United States
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I took my 11 week old puppy to Pet ER because she was lethargic, acting very sore, and not in control of her bladder. I was charged 170 for a UTI test to be told to go to my vet on Monday, I'm sorry? Isn't that why we came here???? I was also told we were giving her too much water so it was our fault even though we had been giving her limited water access since the peeing began. I was also told that my dog was shivering because she was scared. How dare you? I know my dog AND she was found to have a fever!!! When we said it w... read more
Business response:
Olivia, thank you for reaching out and leaving such detailed feedback about your visit to Pet+E.R. I'm sorry that you feel as though your puppy did not receive the care you feel she deserves. Our patients are someone's family members and we never want to cause your family distress or discomfort. If you'd like to reach out to our client services manager to discuss, our phone number is 410-252-8387.
They misdiagnosed cat charged me $600 for blood work and a X-ray I sat for 5 hours! For them to tell me he will have to be admitted and a 1-2 day stay will cost me 4,200 and that didn't include the feeding tube and he would most likely have to stay long which would put me at 6,000-8,000. All in all I took him to his vet and was told he had a mass in his liver without further testing. The vet I saw for a total of 30min while sitting for 5hours. The only positive thing I can say is the manager there was compassionate and made ... read more
Business response:
Kimmie, thank you for giving us feedback about your visit. We regret that your experience was negative and would like to discuss it further, if you are willing. You can reach us at 410-252-8387 and we're happy to talk.
They misdiagnosed cat charged me $600 for blood work and a X-ray I sat for 5 hours! For them to tell me he will have to be admitted and a 1-2 day stay will cost me 4,200 and that didn't include the feeding tube and he would most likely have to stay long which would put me at 6,000-8,000. All in all I took him to his vet and was told he had a mass in his liver without further testing. The vet I saw for a total of 30min while sitting for 5hours. The only positive thing I can say is the manager there was compassionate and made ... read more
Very bad experience here. My dog had ingested something and ended up needing emergency care. The doctor told me there was a 25% chance that she would make it out of it and that the prognosis was very poor unless we did the medical treatment that was 4,000$. Even then they couldn't guarantee anything. They told me that by 4 pm they needed to have a decision If we were going to go ahead with the treatment or choose to euthanize. Very unsympathetic and rude. Do not recommend anyone to use this hospital. They are only money driv... read more
Business response:
Gina, we are so sorry to hear that your experience fell short of your expectations. We certainly do not ever want a pet owner to feel pressured to spend money in order to save their pet's life. Sometimes life-saving medical intervention can be costly, but the focus should remain on you, your pet and what is best for your family and we regret that we conveyed otherwise. If you have not already done so, please feel free to reach out to our client services manager directly. She can be contacted at 410-252-8387. Thank you for sh... read more
Very bad experience here. My dog had ingested something and ended up needing emergency care. The doctor told me there was a 25% chance that she would make it out of it and that the prognosis was very poor unless we did the medical treatment that was 4,000$. Even then they couldn't guarantee anything. They told me that by 4 pm they needed to have a decision If we were going to go ahead with the treatment or choose to euthanize. Very unsympathetic and rude. Do not recommend anyone to use this hospital. They are only money driv... read more
The doctor lacked personality and compassion. The test results that were promised to be sent to my vet never made it. I would not return unless there were no other options.
Business response:
Marge, we're sorry to hear that your experience did not meet your expectations. If you'd like to discuss your visit in further detail, please email me at adrianew@pet-er.net. Thank you, Adriane Watson.
The doctor lacked personality and compassion. The test results that were promised to be sent to my vet never made it. I would not return unless there were no other options.
Took my dog there yesterday because he has severe bruising on his chest and legs. Lots of tests and X-rays were done. Still don't have a diagnosis and waiting for tick test which was sent out. Facility was very nice, Dr's and staff were great. $1300 later I don't know what's wrong with my dog. Suggested that if meds don't help I should take him for CT Scans and biopsy at their Columbia location. Waited in room for very long time but Dr was very apologetic.
Business response:
Mr. West, thank you for taking the time to leave feedback about your experience. How is Bruno doing today? Has the bruising worsened, or improved? We will be in touch as soon as the tick panel results are available, and may be able to provide further guidance around next steps. Many times, we need to perform multiple diagnostic tests in order to rule out possible causes, and we understand that the lack of answer can be frustrating. We hope that Bruno is doing well.
Frequently asked questions about PetER- Hunt Valley
How is PetER- Hunt Valley rated?
PetER- Hunt Valley has a 4.2 star rating with 1,950 reviews.
When is PetER- Hunt Valley open?
PetER- Hunt Valley is open now. It is open 24/7.