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PetER- Hunt Valley
- Emergency Pet Hospital
- Towson, MD
About this business
Location details
1209 Cromwell Bridge Road, Towson, MD, 21286, United States
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First of all, I cannot begin to say how appalled I am at the experience my husband & I had at this facility. And reading some of these positive reviews, I am THOROUGHLY convinced that they had to have been written by the employees who work there. We rushed our dachshund Smitty to Pet ER this past Friday evening. He was having seizures every 10 minutes & at the time of arrival, was having another one. I ran in begging for assistance to help him, They rushed him back immediately, but when they were finished giving him a shot o... read more
First of all, I cannot begin to say how appalled I am at the experience my husband & I had at this facility. And reading some of these positive reviews, I am THOROUGHLY convinced that they had to have been written by the employees who work there. We rushed our dachshund Smitty to Pet ER this past Friday evening. He was having seizures every 10 minutes & at the time of arrival, was having another one. I ran in begging for assistance to help him, They rushed him back immediately, but when they were finished giving him a shot o... read more
Normally, I don't write bad reviews, but I am so angry at the PetER. I brought my dog in because it was after hours at my regular vet. Her eye was bleeding profusely and there was bruising on her belly. They asked me questions about the problems and yes she previously had a cyst on her eye that was bleeding and yes I had seen her shoot her bottom along the sidewalk. I wanted these to be the easy answers but I am not the doctor. They decided that it was self inflicted and gave her a cone around her neck and sent us on our way... read more
Normally, I don't write bad reviews, but I am so angry at the PetER. I brought my dog in because it was after hours at my regular vet. Her eye was bleeding profusely and there was bruising on her belly. They asked me questions about the problems and yes she previously had a cyst on her eye that was bleeding and yes I had seen her shoot her bottom along the sidewalk. I wanted these to be the easy answers but I am not the doctor. They decided that it was self inflicted and gave her a cone around her neck and sent us on our way... read more
Worst experience ever. Not one ounce of caring or compassion from the doctor we were unfortunately dealt with. My experience there was literally 10 minutes before I took my dog back to my regular vet because of the doctor and her attitude. 15 years in the veterinary field myself I have never seen or heard a doctor treat a client as I and my family were at pet er. Please, consider Animal Emergency Hospital on Bel Air road if you are able to take your pet there. They go above and beyond not only their patient care but the over... read more
Business response:
Mary, thank you for providing feedback about your experience with us yesterday. We are terribly sorry that your visit did not meet your expectations or ours and are actively working to address your very valid concerns. We apologize profusely that your customer experience fell far short of our standard. We are terribly sorry for your loss of Molly.
Still waiting. I thought pre registering was supposed to speed things up. Dog still bleeding and no one is even cleaning up his wounds
Business response:
Renee, I sincerely apologize that your wait time was longer than expected. The pre-registration program is intended to increase efficiency during check-in at the Client Services desk. Unfortunately, during periods of high volume, wait times to see a doctor can be increased just as they weould be in a human emergency room. We have checked into your record and will be reaching out to discuss your experience further. We very much appreciate your feedback and look forward to speaking with you.
Waisted money for my family. We spent a $1000 to be told our dog was fine. Only for her to end up having life saving surgery 2 days later by her vet!
Waisted money for my family. We spent a $1000 to be told our dog was fine. Only for her to end up having life saving surgery 2 days later by her vet!
Frequently asked questions about PetER- Hunt Valley
How is PetER- Hunt Valley rated?
PetER- Hunt Valley has a 4.2 star rating with 1,950 reviews.
When is PetER- Hunt Valley open?
PetER- Hunt Valley is open now. It is open 24/7.