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Petro Home Services
- Heating & Air Conditioning/HVAC
- Capitol Heights, MD
About this business
Location details
7902 Walker Mill Dr, Capitol Heights, MD, 20743, United States
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pretty good he diagnosed right away and fix it.
Business response:
Khin- We are delighted to hear that you are pleased with our technicians and our services! Thanks for leaving us a positive review! Best regards, Petro Home Services
Technician arrived early which was a plus. Couldn't fix the issue, but not his fault. System is old and needs to be replaced.
Business response:
Steven- Thank you for taking the time to leave us a positive rating! It is our goal to provide total customer satisfaction and we are delighted to hear that you are pleased with our technicians and services. Thank you! -Petro Home Services
Great service guy.
Business response:
Lisa! We are happy to hear that you are satisfied with our service technicians!:) Thank you for leaving us a positive review, Petro Home Services
Petro has been reliable when it comes to delivering heating oil and propane. Unfortunately, their service department is a completely different story. After nearly ten years as a customer, I’ve learned that they are not certified by the manufacturers of the heat pumps, air conditioning units, or boilers they install and service. Unless you’re technically knowledgeable, you would never realize the shortcuts being taken. Over the past four years, multiple technicians have attempted to fix a recurring issue—without success. I’v... read more
Business response:
Eric We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
This is an email I sent to Petro. No reseponse. "I can't get Petro on the phone, the wait time is always about 30 minutes and there is no direct number to bypass this, I will tell you now that $1,200 to replace an expansion tank is egregious if not illegal. I have posted this to linkedin, facebook and next door. My replies have included estimates from plumbers of about $400. An expansion tank is about $200 at Home Depot. Your service tech worked for about an hour and a half. How Petro can bill $1,200 is beyond belief. I e... read more
Business response:
Michael -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Please read account details and notes before contacting me for payments Thanks
Business response:
Maritza -We thank you for taking the time to speak with our Customer Service Manager. Based on that conversation we are happy to hear that the issue has been addressed. Feel free to reach out to us should you have any questions. Best regards, Petro Home Services
If I could give zero stars I would. I am so incredibly disappointed in Petro Gas. When we first moved into the house we had so many billing issues with them and they kept charging us for things that the previous owners had already paid for. That was resolved after countless calls and time. Now, I called them with an emergency. We were smelling gas in our home. They told me to call the fire department in order to clear the residence and deem it safe. We did that within 15 minutes of reporting this to Petro. Now, 9 hours after... read more
A problem with my oil furnace tripping into lock out was rectified by a diligent service tech.
Business response:
Derek, We are delighted to hear that you are satisfied with our services and technicians, and that we were able to meet all of your service needs! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, Petro Home Services
HORRIBLE, I called in November to have my tanks picked up/removed on 12/31/21, it is now 1/6/22 and they have yet to be picked up. I have called Ms. CAMPBELL several times with NO response back from her. I have called the 800 number begging for them to give me a date when the tanks will be picked up because someone else is now USING MY TANKS. Per PETRO, I WILL HAVE SOMEONE CALL YOU, i have not heard from anyone
Business response:
Tj -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4 star rating with 307 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.