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Petro Home Services
- Heating & Air Conditioning/HVAC
- South Plainfield, NJ
About this business
Location details
40 Cragwood Road, South Plainfield, NJ, 07080, United States
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Had a radiator that hasn't worked in years. Didn't know where to start to get it fixed so I called Petro, figuring they could at least point me in the right direction. It turns out they could do it and t was covered under my service contract. They even had an available appointment for that same night. Turns out it was a clogged valve on the end of the radiator. They replaced it right there on the spot and I now have heat in my bathroom. Wish I had made this call many, many years ago. Thank you Petro.
Business response:
Thank you for taking the time to leave us this positive and thoughtful review, Debra, and Thank you for choosing and trusting Petro Home Services to handle your home service needs. Best Regards, Petro Home Services.
Service man immediately diagnosed the problem and restored my heat and hot water!
Business response:
It is our goal to provide total customer satisfaction and the best possible customer service. Thank you for choosing Petro Home Services and thank you for taking the time to leave this positive review! Best, Petro Home Services
Service was on time, courteous and fixed issue promptly.
Business response:
Christopher, These are some of our top priorities at Petro Home Services! We are delighted to hear that you had a positive experience, and we thnak you for taking the time to leave is this thoughtful review. Best, Petro Home Services
That old furnace is causing me grief, but Rick, whom I would like to keep coming here, took time to explain the workings of the furnace and what has to be done at our plan's cost and other. He will talk to his boss who will decide along with us. Later when time to clean, etc., he'll come back if he can and help us keep clean with water, and cozy with heat. He was very clearer; we understood the workings better than ever before. all is good but the cost is still ridiculously prohibitive even with the furnace off because w... read more
Business response:
Hi Frances- Wow 40 years! We hope to continue providing you with the best customer service possible! Thank you for taking the time to leave us such a positive and thoughtful review. We are delighted to hear that you are satisfied with our technicians and out services. Our goal is to provide total customer satisfaction. Best Regards- Petro Home Services
So I have had Petro for a couple of years but this past year I had a heart attack which put out of work I called Petro and explained my situation. They were very nice and understood yes I did have a balance but the heart attack kept me out of work from November of 2024 to this year in August. I just started getting paid again and found out my account was dropped. When I called back they said I would have to pay the full amount which at this moment I couldn’t do. But then I was told that to reinstate my account I would have t... read more
Business response:
Randall We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
The people on the phone literally DO NOT care... They can't make appointments .....unbelievable lack of service!
Business response:
Dave We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
Petro didn't estimate when I would be needing my oil tank filled. So I ran out of oil and needed oil as soon as possible as I have a 1 year old and a woman that is pregnant in my upstairs unit. I had literally spoke with Petro Services 2 or 3 days before this happened and they never mentioned I was on a variable rate or gave me an estimate on what rate per gallon would be. So to my surprise I was stamped with a bill that was over $1,000 coming to $4.33 per gallon. My pay has not increased and as of January I am without a job... read more
Business response:
Ashley We are very sorry to hear about your dissatisfaction. Based on the conversation with our Service Managers we are saddened to know we were unable to come to a solution mutually satisfying for both parties as it relates to your account. We do appreciate your loyalty and sincerely hope that we may continue to build our rapport with you as Petro Home Services - South Plainfield, NJ remains committed to our customers. Feel free to reach out to us should you have any further questions. Best Regards, Petro Home Services
I had arranged an appointment with the understanding of a 15 minute ahead call, only to be notified that they were at my home, by the time I got a neighbor to go to my home to let them in, the Petro guy left. My neighbor the left also after reading his note. The communication between Petro appointment person and the dispatch department was lacking, and I was inconvenienced. Finally, an hour later and calling a second neighbor to help me, the issue was resolved successfully.
Business response:
We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Petro Home Services
You sent me a contractor not a Petro rep. And he wasn’t prepared. I was not happy with the service.
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4 star rating with 324 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.