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Petro Home Services
- Heating & Air Conditioning/HVAC
- Poughkeepsie, NY
About this business
Location details
47 Patrick Lane, Poughkeepsie, NY, 12603, United States
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Always responsive to our needs. Excellent service, knowledgable technicians and very courteous... techs always explain clearly what the issue is and how to best correct it. Have been with Petro since we built our house in 1984...
Business response:
MR EDWARD, 34 years? Thats awesome to hear! We are delighted to hear that you are satisfied with our services and technicians! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, Petro Home Services
Since I bought my house on 2009 Petro has been my oil supplier. I have to say that they have been doing an outstanding job. Friendly staff and service on point. Keep up the good work guys.
Business response:
Andre, We are delighted to hear that you are satisfied with our services and technicians! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, Petro Home Services
We have been very pleased with your service
Business response:
Peter, Thank you for taking the time to leave us a positive review! We are so happy to hear that you are pleased with out service! Best, Petro Home Services
very professional.
Business response:
Patricia! Thank you for taking the time to leave us a positive review! It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Petro Home Services!:)
After 14 years I was dropped. I was aware that I had a payment issue due to a financial issue. I made a $900 payment to keep the account afloat. But my contract was terminated. Now I’m being charge the termination fee. I didn’t terminate the contract it was Petro. I wanted to speak further but Petro did not. Very disappointing. Petro mentioned to renew I had to pay $750 as deposit if my credit score is below 640. I’m not applying for a credit card with Petro in order to get service back. It’s not right to be given that alter... read more
Business response:
Andre We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
Constant miscommunication. Had to call yesterday about a delivery that was scheduled and was told i would receive my delivery today, and still no delivery. Very unhappy with this company in the short time I’ve been with them.
Business response:
Jonathon -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
I sent an email to Frank Giampino, the sales person. He forwarded the email to the field service supervisor and the installation manager. No one has contacted me to date to discuss or remedy the situation. Would you like the email forwarded to you?
Business response:
Ardith -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
I had a horrible experience with Kern never gave me estimates of the bill I never signed a contract I had three technician come out within 3 days the parts was wrong the third technician said the pieces was in million screws I couldn’t believe the rotten horrible service i received I made a million calls to Poughkeepsie office no could reach Rick kern on there business line I wanted to know how much it was going to cost me I’m on disability n every penny counts I finally got three different bills that I knew nothing about in... read more
Business response:
Cheryl -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Nothing was done
Business response:
Paul -We are very sorry to hear about your dissatisfaction and apologize for the misunderstanding you described. Our Customer Service Manager has tried reaching out a number of times. We are very much committed to our customers and would like to speak with you directly so that we can address the issue and rectify the situation. Please reach out to our Customer Service Manager at 1.800.645.4328. Thank you very much. Best regards, Petro Home Services
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 3.9 star rating with 682 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.