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Petro Home Services
- Heating & Air Conditioning/HVAC
- Poughkeepsie, NY
About this business
Location details
47 Patrick Lane, Poughkeepsie, NY, 12603, United States
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Please do not fill my oil tank on June 3rd when prices are twice as high as they were during my heating season without asking me prior. Pretty sure you didn’t buy oil at that elevated price but yet charged me as if you did and you’ve never in 11 years come to auto fill that late anyway. Thanks a lot for your honesty.
Manipulative, deceitful. Just bought a home and needed a single delivery. Scheduled that one delivery at 3.29 per gallon, I still hadn't fully moved in yet and only kept the thermostat at 45-50. Apparently in the same month they delivered two other times without ANY notice. Including one visit at 4.99 PER GALLON. I didn't need more oil and since they can't possibly know that, they over filled my tank. When I complained explaining that I don't use oil much and I have my fireplace that I use, they told me I'm supposed to tell ... read more
Business response:
Curtis -We are very sorry to hear about your dissatisfaction. Based on the conversation with our Service Managers we are saddened to know we were unable to come to a solution mutually satisfying for both parties as it relates to your account. We do appreciate your loyalty and sincerely hope that we may continue to build our rapport with you as Petro Home Services - Poughkeepsie, NY remains committed to our customers. Feel free to reach out to us should you have any further questions. Best Regards, Petro Home Services
I have left at least three messages for Mary, for Petro, to call me concerning the overcharge on my elderly parents oil delivery, and other problems with an earlier oil tank install. No one returns my call. This is a terrible company. Do NOT use this company!! Stay away!!
Business response:
Linda -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Today, Waiting on hold 15 minutes, hung up. tried again later, 10 minutes wait, hung up. Waste of my time trying to contact anyone there on phone . NO, I don't want to Text you, NO I don't want to send an email and wonder if anyone got it.
Business response:
Thomas -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Before stopping auto delivery notify the customer. My 80+ yr old parents have been loyal customers for 17+ yrs and fully paid. They missed one payment >30 days and the auto delivery was stopped meaning no heat or hot water in their area. Loyalty should be mutual. Reach out to your customers and tell them if you plan on stopping auto oil delivery. Don’t make your customers suffer with no heat or hot water. Thankfully they did not need to go to the hospital. But now we know PETRO only cares about the wallet not the families th... read more
Business response:
Julie & Brian Yen -We are very sorry to hear about your dissatisfaction and apologize for the misunderstanding you described. Our Customer Service Manager has tried reaching out a number of times but has been unsuccessful. We are very much committed to our customers and would like to speak with you directly so that we can address the issue and rectify the situation. Please reach out to our Customer Service Manager at 1.800.645.4328. Thank you very much. Best regards, Petro Home Services
After waiting for a month for routine service (this happened on two different occasions) I get a call at the last minute that staff are busy with emergency calls and have to reschedule. Then I’m told to wait another two weeks for the next available appointment.
Business response:
Gary T -Thank you for taking the time to share your feedback! It is our goal to provide total customer satisfaction and we always appreciate you sharing your experiences and for choosing us as your service provider! Best, Petro Home Services
To begin with when I first got your service, I explained to the gentleman that one I was a rescuer and i had cats. Two I also explain I live on fixed income and would it be a problem if I made installments on my bill. His reply no problem. Then why in second year of service was i harassed for payment every two weeks people calling asking when I was going to pay, when each month I paid towards my bill and why was it problem with having someone come to my house. My house is not dirty nor does it have a odor. I try and keep my... read more
Business response:
Gabrielle -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
He was here less than 60!seconds and stated he would have to make another appointment. He didn’t have the tools
Business response:
Kevin- We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Should you need any further assistance, please do not hesitate to reach out. Best, Petro Home Services
the man came when he said he was , kept his distance ,i was informed as to what he did ,so im satisfied
Business response:
Thomas! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Petro Home Services - Poughkeepsie, NY.
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 3.9 star rating with 682 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.