PetSuites Hamburg

James Thompson 

on Facebook

4 years ago

We have had our “old man” dog there twice. We travel a lot but new to the area and discovered this place last week. We dropped off our 15 year golden retriever last Wednesday for a 4 day stay. He seemed ok with it and we were happy with how cool in temperature the place was and clean. We had another trip planned for last Friday. So without a doubt we took him back for a 2 day stay. When we picked him up again he seemed fine at first but he did cough a little in the lobby. I did not think much of it. He sometimes will ... read more

Robert Lewis 

on Facebook

5 years ago

Choker collars on my mother's dogs without owner permission - the female has throat issues - as well as stupidity of owners not being allowed to see their pet inside or bring personal artifacts to make the dogs more comfortable. It has zero to do with safety. I have advised my mother (dog owner) to never bring her two dogs again until the stupidity has ended. Pets are not virus ridden, you ******* freaks! 

Chris Bova 

on Facebook

5 years ago

When will the story of the Great Dane that was found DEAD be addressed?? 

Jacob Lyvers 

on Facebook

5 years ago

DO NOT BRING YOUR FUR BABIES HERE! My friend just went to pick up her dog & saw a MANAGER hit someone’s dog! Like a literal punch. She then proceeded to ask a worker where the cameras were & they told here there were none!!UNACCEPTABLE! 

Taylor Lashbrook 

on Facebook

5 years ago

I don’t want to believe it but unfortunately it’s true. I went and picked up my dog from daycare today and witnessed one of the groomers hit a dog, then grab it by it’s face, and I could tell through the glass (although I couldn’t hear what she was saying) that she was speaking meanly to it. The dog looked in distress. I asked one of the front desk girls if there were cameras in there and she told me no, which is even worse. I told her what happened, only to find out it was a manager. She has black and purple hair. In my ang... read more

Andrea Roy 

on Facebook

5 years ago

I boarded my dog for 5 days and because someone didn't immunize their dog and the crate wasn't wiped down before my dog used it, he now has kennel cough. I'm very upset. if I had to immunize my dog, they should have also. 

Stephanie Oghia 

on Facebook

6 years ago

I had a horrible experience boarding my two small dogs over the weekend. I was excited to try them because two different friends of mine use them and have recommended them to me. First, I somehow was booked at a Petsuites in Indiana. It took some time for it to get worked out, two days before I was to be away. They finally got me booked into the right location. Then, the day after I dropped them off, I received a phone call asking me which dog receives which medication. Only one of my dogs receives the three different meds I... read more

James Brown 

on Facebook

6 years ago

Let me start off by saying that this is the first time my family and I have ever used a boarding service, so we are new to this. Like most folks probably do with day cares for their children we researched various boarding facilities and toured PetSuites and met the staff and saw where our dog would potentially stay. The place smelled and looked clean to me with plenty of space for dog to run around and you could bring their own toys, bedding and food if you liked or they would provide it. If you have never used a boarding fa... read more

Blake Hendricks 

on Facebook

6 years ago

Customer service. Hidden fees. This place is probably the worst place I've ever gotten my dog boarded. We paid for extra playtime. There is no way he recieved it with the energy he had the entire day we picked him up. Also they will charge you extra if you are 5 minutes late. If you are smart you will not board or get your pet groomed here.