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PetSuites Northshore
- Pet Boarding
- Covington, LA
About this business
Location details
975 US 190 E Service Rd, Covington, LA, 70433, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
The girls working this morning were amazing. Lily is so loved by everyone. Someone was angry a vet had to give vaccinations. Ummm yes! Thank you for looking out for our fur babies
Business response:
Thank you for your kind words, E! Please give extra love to your pet from us.
Amazing staff! Love our boy and he is always greeted by all the staff. Great place great atmosphere!!!
Business response:
Thank you for your generous feedback, J! Our team looks forward to seeing you and your pet again soon.
My dog (who I will not name for privacy reasons) has been a loyal customer for months with no problems of any kind regarding the employees or other dogs. However, a few weeks ago after I picked up my dog from Pet Suites, I noticed a bloody patch on their fur. Upon further inspection (including a trip to the veterinarian to confirm any suspicions), I found that the blood came from a dog bite; my dog was bitten by another dog while at Pet Suites. None of the employees called or notified me anytime during the day that my dog ha... read more
Business response:
Sarah, thank you for the feedback. We appreciate you taking the time to speak with us in more detail about your concerns. Our team will work hard to improve our processes so we can provide the best care possible to pets and pet parents.
My dogs were boarded through the Easter Holiday : Nikkie Plus and Poppy Puppy . Both have been vaccinated . Both contracted “kennel cough” …. You need to sanitize the place ASAP!
Business response:
We're sorry you are upset with your pet's recent stay at our facility. Please know our focus is on your satisfaction with our facility and giving your pet a wonderful experience when he/she is with us. As you know, one of the steps we require is all our dog guests must be up to date on all vaccines and annual physicals. However, even with this level of due diligence, we still have dogs that bring in contagious elements like infectious tracheobronchitis, also known as "kennel cough." Please feel free to contact one of our lea... read more
Picked up my dog Dixie Monday evening. She stayed there from Thursday morning until Monday early evening. That’s roughly 4.5 days. Usually, she’s there only 24 hours. She had a bowel movement upon leaving Pet Suites which is normal. However, after the 5 minute drive home she went 3 times. Some 20 minutes later she went twice more. An hour later she went again. That’s a total of 7 movements within a couple of hours. None were indicative of diarrhea or any sickness. She was simply backed up. Not sure how it’s even possible for... read more
Business response:
Hello ~ I know you spoke with Larry our GM. If you have any further issues, please let us know. We value your business and feedback, and hope Dixie is feeling better!
We took our dog in for grooming last Saturday and our dog was injured while being groomed. I understand that this happens on occasion, however this was the second time this has happened and no one told us about it when we picked our dog up. Either time. I called on Wednesday after taking my dog to the veterinarian and spoke with a very nice woman from the front desk but she informed me that the manager had gone for the day and wouldn't be back until Friday and that she would text the manager and leave a not to call me. W... read more
Business response:
Dear Renee, We take your concerns very seriously. We would like to have the opportunity to speak with you. Please give us a call at the resort at your convenience. You may ask for Larry or Eva / 985-635-4796.
This is the old trainer Haley I first off will miss and love all my pets and pet parents deeply! Thank you all for helping me on my journey of dog training! I LOVE AND HAVE CREATED SUCH A BEAUTIFUL BOND WITH THESE PETS AND ONLY WANT THE BEST FOR YOU ALL! After being terminated I feel obligated to be honest and tell everyone what actually goes on at petsuites northshore. In the past I would get in trouble for telling pet parents the truth! I would like to let everyone know they pick favorites at petsuites in both animals and ... read more
Business response:
Hi Haley, thank you for your review. We have already spoken to you about your concerns in more detail and are saddened that you still feel our response was insufficient. We take your feedback seriously and will share it with our team to improve our processes. If you would like to continue our previous conversation, please contact us at your convenience.
Won’t come back after 3 yr
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from Covington Louisiana, so we kindly ask that you give us a call at your convenience. General Manager Larry 985-635-4796
My dog, Ollie, had started going here for daycare and, most recently, for boarding (1 night). Out of the handful of times he has gone, he has come out once covered in feces and I was told after they walked him out to me that they would bathe him so he "didn't get my car dirty". Another occurence happened recently where he was brought out to me with black marks all over, worker who brought him out even said "i'm not sure what all of that stuff is". No bath was offered this time, I luckily had a towel in my car to set him on a... read more
Business response:
We are deeply sorry to hear about the negative experience that you and Ollie had at PetSuites Northshore. We take your feedback very seriously, and we will be addressing the issues that you mentioned to ensure that your pet receives better care in the future. Please do not hesitate to contact us at (985) 6354796 if you have any further concerns.
Frequently asked questions about PetSuites Northshore
How is PetSuites Northshore rated?
PetSuites Northshore has a 4.7 star rating with 971 reviews.
When is PetSuites Northshore open?
PetSuites Northshore is open now. It will close at 7:00 p.m.