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PetSuites Northshore
- Pet Boarding
- Covington, LA
About this business
Location details
975 US 190 E Service Rd, Covington, LA, 70433, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
The staff is always caring and courteous.
Business response:
Thank you for your kind words, Joseph! Please give extra love to your pet from us.
Always great,,
Business response:
Thank you for your kind words, Stacy! Please give extra love to your pet from us.
Dayplay is the most exciting for our pup
Business response:
We love hearing that your pet enjoys their visits with us as much as we enjoy seeing you all. See you next time!
Always loves day play!
Business response:
We love hearing that your pet enjoys their visits with us as much as we enjoy seeing you all. See you next time!
Although I never had an issue with day boarding or day care, I had issues with overnight boarding, feeding and potty issues this time. Most of the issues are due to lack of communication and being short staffed. Too many dogs for the number of personnel. Not sure if I will be going back as my two dogs are more nervous than they were before. It was not a good experience for them this time. This was at the Covington location
Business response:
Mrs. Elizabeth, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very seriously and our number one goal is to offer the highest quality of care to your special furry friends in addition to exceptional service to all our clients. It sounds like we failed you on that front, and in your client experience with our team, and for this I am truly sorry. We have shared your comments internally and will be working hard to understand w... read more
I wasn’t pleased with our second visit with ped suites. First, our text messages weren’t answered when we inquired on our two dogs, Secondly, the dog bed we brought was chewed to pieces. When we picked up the pets the response was, “Oh, the bed was chewed” We had to throw the bed away. I called for feedback and received a very defensive response. There is no one on site at the facility from 8:30pm - 6:30am. That is a long time for no one to check on our precious pets.
Business response:
Hello Alisa, we are sorry that you were not satisfied with your pet’s visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Bosco and Bolt had a great time while they were here. I'll follow-up with you personally concerning our conversation on Sunday. Thanks for reaching out and allowing us an opportunity to further address your concerns.
Very slow check in, even with a 'day-play pass' - and very slow check out. I waited 20 minutes to check my two dogs in for day-play - several people registering and several checking in for longer stays/boarding. There was no one at the front desk when I picked up my dogs and I waited another 10 minutes for the only rep to go to the back, leaving the front desk unattended, to get my dogs for me. Come on! HIRE MORE front desk help ~ and people to take the dogs back! Nice people and seem to really love dogs but don't expec... read more
Business response:
Barbara, We are sorry to hear that you are frustrated with your wait time, while visiting our resort. Please know that while we appreciate that you purchased a DayPlay Package, our clients are still checked in on a first come, first serve basis. The package gives you a monetary discount, per day, not priority check-in. We are in the midst of a holiday week, which means that we are busier than usual. As you noticed, there were several other clients checking in and out, and having to wait for assistance from one of our three ... read more
Frequently asked questions about PetSuites Northshore
How is PetSuites Northshore rated?
PetSuites Northshore has a 4.7 star rating with 971 reviews.
When is PetSuites Northshore open?
PetSuites Northshore is closed now. It will open tomorrow at 6:30 a.m.