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PetSuites Worthington
- Pet Boarding
- Columbus, OH
About this business
Location details
8678 N High St., Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I have been bringing my pup here for almost 2 years at least twice a week. . They have fantastic staff, great area for play and my dog always returns home happy and exhausted. Thank you all for taking care of Emmie!!
Business response:
Thank you for your amazing review, Dawn! We love what we do and are glad to be here for you and Emmie!
My groomer is amazing. She has groomed my dogs for a few years and is truly amazing. Nakia is professional and friendly and listens to everything I ask of her. Her suggestions are always on point and I also listen to what she thinks would work best for my dogs. I will continue to take my dogs to her because I love the way she handles my dogs who each have issues and she is absolutely amazing with them. I would truly recommend her to anyone who wants an absolutely fantastic groomer. Thank you for always doing your best, we tr... read more
Business response:
Thank you for your wonderful comments Marta! We do take pride in our groomers and appreciate any feedback we get. Hope to see you visiting us again soon!
Great staff
Business response:
We are delighted to hear that you had a great experience with our staff at PetSuites Worthington. Thank you for your feedback and we look forward to seeing you and Otis soon!
Friendly staff
Business response:
Your review is appreciated. We're glad you found our staff friendly. We enjoy our time spent with Otis and can't wait to see you soon!
2nd straight visit that we asked for our dog to be bathed before pick up and 2nd straight visit that it wasn't done. We made a point of reminding them about the 1st failure so that it wouldn't happen again, but it did. We've been loyal customers with a brief lull when we were between dogs. I'm very disappointed and will be looking for alternatives.
Business response:
Hello, thank you for your feedback and we apologize that we did not meet your expectations. We will be talking with all of our staff about this missed opportunity so that does not happen again in the future. I apologize we missed the bath for your baby, we would love to have you in for a free bath if you would like! Please contact us at 614-452-9976 to get that set up. We look forward to hearing from you.
If I could give Zero stars … I would!! Totally unprofessional staff who do not communicate well or stand by their promises - do not trust these people with your pets and they are overpriced for “just ok” service! They put in new policies and lie and say that’s how it has always been - staff member I engaged with had no listening or critical thinking skills - even though i sent everything in advanced - and had a complete conversation about it and was told to come in and it would not be a problem bc i was an existing custome... read more
Business response:
Hello, thank you for your feedback. We apologize that your experience with us did not meet your expectations. We have emailed you and would love to learn more about your experience and see what we can do!
Please be aware that an online reservation is not actually a reservation. It is only a "request". We booked our dogs online and paid the deposit and thought we had a reservation. When we went online to check for an estimate for the stay, we found out we were on a waitlist. Behind 20 other people. So not only do we NOT have a reservation, we have no hope of getting one as the holiday is in a week and a half. They said we were supposed to get a text and/or an email. We received neither. Complete incompetence.
Business response:
Miki, thank you for the feedback. We appreciate you taking the time to speak with us in more detail about your concerns. We do try to make our booking as transparent as possible, when you book it is called a booking request & once you hit submit request it does let you know that your request will be submitted and reviewed by a staff member & you can check the status of your request at any time. We are looking into why you weren't notified that your request was waitlisted as our system should do so automatically. Our intenti... read more
Progress reports not worth the extra money Very inconsistent service
Business response:
Ryan we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care and are disappointed that you feel you received inconsistent service, we do have to contend with our daycare drop off and pick up times, which can delay responses a bit while we take care of the customers in the lobby. We do offer daily updates with pictures, feeding & elimination updates, & a quick note about what they did that day. We have shared your feedback with our team to improve our report ca... read more
Love the whole team,
Business response:
Your pups are like our pups so we love having them here! Thank you for your continued trust!
Frequently asked questions about PetSuites Worthington
How is PetSuites Worthington rated?
PetSuites Worthington has a 4.4 star rating with 906 reviews.
When is PetSuites Worthington open?
PetSuites Worthington is closed now. It will open tomorrow at 6:30 a.m.