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PetSuites Worthington
- Pet Boarding
- Columbus, OH
About this business
Location details
8678 N High St., Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
If I could give Zero stars … I would!! Totally unprofessional staff who do not communicate well or stand by their promises - do not trust these people with your pets and they are overpriced for “just ok” service! They put in new policies and lie and say that’s how it has always been - staff member I engaged with had no listening or critical thinking skills - even though i sent everything in advanced - and had a complete conversation about it and was told to come in and it would not be a problem bc i was an existing custome... read more
Business response:
Hello, thank you for your feedback. We apologize that your experience with us did not meet your expectations. We have emailed you and would love to learn more about your experience and see what we can do!
Please be aware that an online reservation is not actually a reservation. It is only a "request". We booked our dogs online and paid the deposit and thought we had a reservation. When we went online to check for an estimate for the stay, we found out we were on a waitlist. Behind 20 other people. So not only do we NOT have a reservation, we have no hope of getting one as the holiday is in a week and a half. They said we were supposed to get a text and/or an email. We received neither. Complete incompetence.
Business response:
Miki, thank you for the feedback. We appreciate you taking the time to speak with us in more detail about your concerns. We do try to make our booking as transparent as possible, when you book it is called a booking request & once you hit submit request it does let you know that your request will be submitted and reviewed by a staff member & you can check the status of your request at any time. We are looking into why you weren't notified that your request was waitlisted as our system should do so automatically. Our intenti... read more
Progress reports not worth the extra money Very inconsistent service
Business response:
Ryan we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care and are disappointed that you feel you received inconsistent service, we do have to contend with our daycare drop off and pick up times, which can delay responses a bit while we take care of the customers in the lobby. We do offer daily updates with pictures, feeding & elimination updates, & a quick note about what they did that day. We have shared your feedback with our team to improve our report ca... read more
Love the whole team,
Business response:
Your pups are like our pups so we love having them here! Thank you for your continued trust!
These guys are the best…there just aren’t words. They love our boys as much as we do! Complete peace of mind when our boys are in their care.
Business response:
Thank you for your kind compliments, Steve! We love every visit from Griffith & Jameson, & we appreciate you trusting us with their care.
I have been being my dogs here since Covid started. They always have treated my animals the best. But recently they have been slacking in care. I needed to have my dogs nails clipped. They gave me an appointment for the the next day. I asked many times if they could cut them while I waited since I had to walk him there and I have a baby so it would be hard to get back. They told me yes. Morning of the nail trim I gave him his anxiety meds because he has bad anxiety and wanted him to be good for them. I walked him up there wi... read more
Business response:
Hello Lorraine, we would love to see how we can help but are unable to find an account with your name to do follow up of the date this happened. We will always have at least 1 groomer in the building everyday until 1pm and have senior staff also here to do nail trims as needed so I am sorry that you were given the wrong answer on doing a trim. Reach out at 614-452-9976 and ask for the manager on duty and we will get you a free nail trim whatever day you need. Thank you so much!
Horrible, Horrible-ppl can't do their job. I made a reservation online then called in to confirm. Was told I was confirmed and then had my vet send over the updated records. Once they received the records no one bothered to check to make sure all was good. Nor did they call to tell me that I was missing a vaccine for my dog. Drove over 20 min this morning to get checked in at 7am like I was instructed and They couldn't find my reservation. Then they said my vet didn't send the records. That was a lie. oops they found them. T... read more
Business response:
Angie, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Frequently asked questions about PetSuites Worthington
How is PetSuites Worthington rated?
PetSuites Worthington has a 4.4 star rating with 894 reviews.
When is PetSuites Worthington open?
PetSuites Worthington is closed now. It will open at 7:00 a.m.