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Phoenix City Grille
- Restaurants
- Phoenix, AZ
About this business
Location details
5816 N 16th St, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
We had not dined here in a while. We did not know the kitchen closed at 8 pm. Our reservation was at 7 and just seemed a little rushed. Could not order dessert and thought that was a little odd too. Understandable due to Covid and staffing shortages but not too happy that we were not informed right away or that its not easily posted on the website. If you are going to stay open until 9 stay open!
Business response:
We're disappointed to hear about this experience, Jeff. We want you to know we pride ourselves on providing exceptional service and it's clear we missed the mark here. While the pandemic has certainly provided a number of challenges, we do everything we can to minimize the impact to the guest. Please accept our apologies for not getting it right this time. We'll use this feedback to improve and greatly appreciate you sharing this with us. Sheldon Knapp Owner/Operator
We had not dined here in a while. We did not know the kitchen closed at 8 pm. Our reservation was at 7 and just seemed a little rushed. Could not order dessert and thought that was a little odd too. Understandable due to Covid and staffing shortages but not too happy that we were not informed right away or that its not easily posted on the website. If you are going to stay open until 9 stay open!
Business response:
We're disappointed to hear about this experience, Jeff. We want you to know we pride ourselves on providing exceptional service and it's clear we missed the mark here. While the pandemic has certainly provided a number of challenges, we do everything we can to minimize the impact to the guest. Please accept our apologies for not getting it right this time. We'll use this feedback to improve and greatly appreciate you sharing this with us. Sheldon Knapp Owner/Operator
Outstanding food with great service!! We had a large party with appetizers. All items arrived in a timely manner and all of our meals were warm and delicious!
Business response:
We're so glad you had such an excellent experience, Jim! We look forward to serving you again very soon.
Food was fantastic! Very busy, but service was quick and efficient.
Waiter was outstanding! Great place…
Business response:
Thank you!
Food was amazing! The sangria was also super tasty
Business response:
Excellent to hear! Thank you.
Delicious meal, excellent service and a very pleasant ambience greets you at the Phoenix city Grill. Our server Joycelyn was very accommodating and each dish was tasty and well prepared. If quiet dining is what you seek, opt for the main room and not the bar area.
Business response:
Thank you for the stella review, Robert! We will be sure to pass along the kind words to Jocelyn.
Very nice dining experience. Joe was our waiter and he was great! We always enjoy coming to PCG
Business response:
Thanks, Sue! We'll be sure to let Joe know you had a great experience. We appreciate your thoughtful review.
As usual, the food and service were excellent as was the hostess.
Business response:
Wonderful, thank you!
Frequently asked questions about Phoenix City Grille
How is Phoenix City Grille rated?
Phoenix City Grille has a 4.6 star rating with 5,602 reviews.
When is Phoenix City Grille open?
Phoenix City Grille is closed now. It will open at 11:00 a.m.