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Physicians Immediate Care
- Chicago, IL
About this business
Location details
121 W. North Avenue, Chicago, IL, 60610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
They will schedule a same day appointment for you and when you show up tell you there is no physician working that day and you can't be seen. So you are so lazy and have zero concern for patients health that you could NOT be bothered to call and cancel or reschedule my appointment? Messing with people's health is unethical and complaints will be filed.
Go somewhere else, trust me. Unprofessional and unfriendly staff When I was in the office on Monday the front desk person was extremely rude in person and on phone. Assistant told me they were going to hurt me before she tried to take my blood unsuccessfully and immediately gave up. I called just now to request my referral which I was told would be emailed to me. The front desk person hung up on me after my second time finally getting through to them after being on hold for 10 minutes. The first time she gave me an incorr... read more
I needed a form completed alongside a physical exam for school and they promote this service online. When i made the appointment and showed up, they said they are unable to fill out the form. It shouldn't be advertised to provide a service that is not available and the website is very misleading.
There is obviously not enough staff working in this location. They left me waiting for FOUR hours. The woman at the front desk was extremely RUDE when I called and didn't care about my case at all. I wouldn't recommend this place.
Business response:
Thank you for your review. We are so sorry for your long wait time. Due to staff shortages, we are experiencing some delays. We are working diligently to hire more staff at our busiest locations to address this issue.
My friend was doored on her bike with a potential concussion. When we walked in we were NOT greeted by the front desk attendant, who was trying to fix a small printer. We got her attention and asked if she could help us and she told us "just a second" and hollered at a co worker to help her fix her printer. She made no effort to communicate with us-- not even "I'll be right with you." I communicated that we needed care with a potential concussion and she said "okay" and continued to work on her printer. Another patient in th... read more
I was genuinely concerned they had forgotten I was in the room. They left me in the room without seeing anyone for a full HOUR. I was just sitting there! Not even checked in. I would consider thinking they were just understaffed (which is still inexcusable) If it wasn't because I could hear the laughing and talking outside. I am so disappointed and upset about the horrible service.
Business response:
We are very sorry that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and your comment has been forwarded to our Operations team. We would appreciate the opportunity to speak with you to discuss your experience. If you wouldn't mind, please email us at patientservices@visitphysicians.com with your contact information and we will get back to you as soon as possible.
I redownloaded this app just so I could write a review. The woman at the front desk named Alondra is a miserable human being. I'm not sure why they would ever have someone like her in a customer service role. This immediate care is around the corner from me, but I will be walking 15 minutes to go somewhere else so I don't have to deal with this staff.
Not sure what happened to this place, but I would never go back. I couldn't believe how rude and disrespectful the staff was! The one young woman behind the desk kept interrupting me and was so unprofessional. The physician was great, but sadly overshadowed by the rest of the ignorant staff
This place seams to be more motivated with pumping out pricey covid tests than they do about the actual wellness of their patients. After asking some generic questions about symptoms over an intercom they made we wait outside in the frigid cold and register myself over my phone before I could enter the waiting area. I wasn't even there for Covid but because there just so happens to be overlap between Covid symptoms and every other illness out there I was treated like a contagious liability with no actual thought to my well b... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.4 star rating with 768 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.