Pine Belt Ford

Trey Austin 

on Facebook

3 years ago

I bought a truck back in October. My sales Rep Jenna was amazing. She’s the only reason I bought from Courtesy/Pine Belt to begin with. I realized my bank offered a lower priced GAP and I cancelled the GAP that was purchased through them and submitted all forms. The GAP company Cancelled the policy next day and mailed the funds back to Courtesy on 11/09. The GAP company sent proof that courtesy has cashed the check or they’d just send it back to me directly. I went in person to Courtesy and was told they were “cutting check... read more

Josh Long 

on Facebook

3 years ago

They should have negative stars. There is no customer service or warranty once they complete a service. You can drop it off and never know when you’re getting it back or fix it yourself on your dime! Service manager won’t even return a call. 

Courtney Everett 

on Facebook

3 years ago

First of all, I LOVE my car. However, this is the second vehicle I have purchased within one year and BOTH have had repeated issues. My first Ford Expedition had issues weeks after I paid cash for it. While I’m a rental expedition I decided I liked it better so we traded it in and got the expedition max. I absolutely love it. I have only had the car a few months and within the time I’ve only had time to make one note on it and it still has been in the shop four going on five times. I am having a radio issue and they have cla... read more

Amy Dotson Walker 

on Facebook

4 years ago

I have bought several vehicles in past years 2 of them being Fords. Courtesy has the Worst Service Dept I have ever dealt with. Very rude and disrespectful! I can guarantee after they fix the problem which was a recall they screwed up on I will never buy another vehicle from them!!!! They have been reported to Ford! 

Toni Christian 

on Facebook

5 years ago

Service department manager is a joke. He is very unprofessional and very unconcerned about making things correct! 

Scott Maria Mulloy 

on Facebook

5 years ago

The communication between the service rep and myself has been poor. I have tried to reach her for three days. Need a part for my vehicle and I realize the weather caused delays. Will have my vehicle fixed elsewhere. The above part did not need to be replaced. Today, a parts person tried to program a new remote and messed up the locks that worked before. I won’t return. Very disappointed with my experience. 

Melissa Graham McNeese 

on Facebook

5 years ago

I would NOT ever recommend this place!! I brought my perfectly running vehicle in to have some recall things fixed (they wasn’t causing issues) since I got letters from ford to do so. Got it there they sent me home with my steering wheel up and down to go straight, vehiclie was serving all over the road and a warped hood (supposed to have been a new they replaced mine with) took it back done an alignment put another hood on. Got it back still swerving all over the highway and stick in steering wheel! Took it back a third tim... read more

Bubba Eaton 

on Facebook

5 years ago

i brought my 2013 ford explorer to get warranty work done was told once needed a engine and turbo then a week later needed a timing set and turbo wastegate tune up oil pan gasket etc. asked service writer if they cleaned it off before checking he said no so i decided to pick it up and do the work myself as i used to be a full time auto tech myself they saod blue smoke was fuel and i know thats oil it also had a turbo performance code so my first logical guess was turbo bad so i get it home and simply pull the turbo tube off ... read more

Sonny Jones 

on Facebook

6 years ago

If you buy at this dealership get ready for the arm twisting hard sell to be put on you to buy warranty insurance and all other types of insurance. Will never go back for this reason. Everyone was extremely nice except at the end while signing documents