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Pine Belt Ford
- Car Dealers
- Hattiesburg, MS
About this business
Location details
6393 U.S. 98, Hattiesburg, MS, 39402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Recommend you take pictures inspect your vehicles spent over $1000.00 on module in dash sat there a week on pickup leather seats was damaged they claim they wasnt on that side it wasnt there day it was dropped off. basically sorry man we didnt do it dunno how it happened and bye
Business response:
Gary, we’re truly sorry to hear about your experience, and we completely understand how upsetting this must have been for you. That’s not the level of care or accountability we want our customers to feel when they trust us with their vehicle. Our manager, Lynn, would greatly appreciate the opportunity to speak with you directly and learn more about what happened. At your convenience, please give her a call at 769-304-1209 so we can address this with the seriousness it deserves.
BUYER BEWARE, SCAM ALERT!!!!!!!!!!!!!! My first experience with this dealership. Turned in 2023 ford F150 lease and leased 2025 F150 in May 2025. Part of the reason I choose Ford, is their "Blue Drive" (Hands Free Technology). 2 months after start of lease, I received notice from Ford that the "Blue Drive" technology ONLY CAME AS A # MONTH TRIAL! WOW, Guess I am lucky they didn't turn off the brakes or 4 wheel drive. I called the dealership to ask about issue. Was told that "Blue Drive" is now a subscription based. No discl... read more
Business response:
Thank you for sharing your feedback, Chris. We're truly sorry to hear about your frustration and understand your concerns. While we’ve made efforts to connect, we’d still appreciate the opportunity to speak with you directly and work toward a resolution. Your satisfaction matters to us, and we hope to earn back your trust.
Poor customer service. The service department is incompetent and creates issues when “repairing” vehicles. There is a rude woman in the finance manager position with a hat labeled bit** in her office. HOW UNPROFESSIONAL. We have taken our ford vehicle to them SEVERAL times over 6 months for them only to tell us nothing was wrong but the vehicle stalls when starting. After not addressing concerns regarding a service plan purchased from them, they only tried to upsell me on another agreement when no claims were made on the fir... read more
Business response:
We’re sorry to hear about your experience and appreciate you bringing this to our attention, Alexandria. Customer satisfaction is our top priority, and we take concerns like yours very seriously. Joey is currently looking into this situation, and we would love the opportunity to discuss it further and work toward a resolution. Please feel free to reach out to us directly at 769-304-1209 so we can better understand how to assist you.
In mid 2024, I brought a 2023 Ford F150 in for a non-working front CV axle. The inside joint of the passenger side cv axle had a lot of play, and would rotate freely— the joint had separated somehow. The vehicle had never been off-road, nor had it been used in any type of recovery or towing situation. A pre-visit inspection showed absolutely no external damage to the cv axle or inner cv boot. There were no punctures, and no grease on the boot, nor any nearby surfaces. Once the vehicle was evaluated at Courtesy Ford, I w... read more
had me drive 100 miles then offer $7500 less then they said and that all the other dealerships offered. after we talk on phone multiple times and sent pictures. Bunch of crooks and waste of time. Don't waste you're time.
I called this morning to ask for an appointment to get my Expedition serviced. I was told there was no wait come on in. When I got there 20 minutes later I was told there was a 1 1/2 to 2 hour wait, so I waited…. 4 hours later my car was ready. I left went straight to academy sports just up the road. Pulled in and my skid plate fell off. They “forgot” to put the screws back in. You would think after waiting that long they would remember to screw the skid plate back on. Oil change department could definitely do better!
Well this is my second time to leave a bad review. I had to delete my last one from last November to post this one. I will post it in the pictures. I’ll never do business with Courtesy again. We bought 2016 Chevrolet Traverse from them back in 2021. Multiple issues have occurred with this vehicle shortly about 6 or 7 months after having it. My other review will explain it all if you feel like reading another book. But fast forward to now. About a month or month in half ago I’ve been dealing with similar to same issues starti... read more
Paid $174 for you guys to diagnose my 2012 Ford F150 and it did absolutely Nothing for me. Attempted to charge me $1800 for a back ordered part that was the exact fix from what the dealership told me. Got the part from a Ford dealership back home and had a Good year mechanic replace it and it was not the issue. Had it towed so I would not drive it in its condition. And now im looking at another high dollar amount of money to fix it. Rather than actually diagnosing my truck and looking for the correct fix it seems as if you g... read more
I bought a truck back in October. My sales Rep Jenna was amazing. She’s the only reason I bought from Courtesy/Pine Belt to begin with. I realized my bank offered a lower priced GAP and I cancelled the GAP that was purchased through them and submitted all forms. The GAP company Cancelled the policy next day and mailed the funds back to Courtesy on 11/09. The GAP company sent proof that courtesy has cashed the check or they’d just send it back to me directly. I went in person to Courtesy and was told they were “cutting check... read more
Frequently asked questions about Pine Belt Ford
How is Pine Belt Ford rated?
Pine Belt Ford has a 4.6 star rating with 1,719 reviews.
When is Pine Belt Ford open?
Pine Belt Ford is closed now. It will open tomorrow at 8:00 a.m.