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Pinnacle Nissan
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7601 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Customer service is always great & friendly. Service is good & timely. I had to reschedule 2 times & was a very easy process.
Business response:
Thanks! We’re thrilled to hear you had a positive experience with our customer service and found the rescheduling process easy. Your satisfaction is our priority, and we appreciate your kind words!
The follow up from the sales team to get me into a car took awhile on my end but it was worth the ground work. I love my new used Subaru.
Business response:
Thank you for sharing your experience! We're glad to hear that the process was worth the wait and that you're loving your new used Subaru. We appreciate your patience and look forward to assisting you again in the future! Enjoy your new ride!
Wes Auer definitely saved us some grief, some money and from having to get a new vehicle, I can’t even explain the amount of stress that was going on when Wes happened to be the hero of the day and took care of business with a smile on his face. I’d recommend Wes for any future service based issue as well as in general.
Business response:
Thank you for your amazing review! We're so glad Wes Auer could step in and make a stressful situation much easier, saving you both time and money. His positive attitude and dedication to helping customers really make a difference, and we're grateful for your recommendation. We look forward to assisting you again in the future!
Did a decent job, but I think there could have been more incentive and or add ons for such an easy customer.
Business response:
Thanks for your feedback! We appreciate your insights and are always looking for ways to enhance our offerings. Your thoughts on incentives and add-ons are valuable, and we'll definitely consider them as we strive to improve our customer experience.
I arrived at 7:00 AM for an oil and filter change. Check the service light going on and off randomly? Service technician said the shock absorbers needed replacement! I could only afford to replace the rear one because the front 2 cost$ 1200. I didn’t expect a $2000.00 bill when I came in for a simple oil change. I OKAYED for the rear shocks only. I was not informed that it would be 7 hours later that this was completed. I was not offered a ride or loaner vehicle as I had things to take care of that day. ( It was my Birthday ... read more
Business response:
We understand that unexpected costs and extended wait times can be frustrating. We strive to communicate effectively with all of our customers, and we’ll make sure to review our processes to improve clarity in the future. We appreciate your continued loyalty to Nissan. Should you have any further questions or concerns, feel free to contact Anna Algiene at 480-339-7780.
Efficient, excellent professional experience. Service was on time and the staff were courteous and helpful.
Business response:
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience with our team. Your feedback motivates us to keep providing top-notch service. We look forward to assisting you again soon!
I’ve been going to Pinnacle Nissan for a decade, now, and they’ve always taken excellent care of me. Joey, Wes, and the rest of the service team are rockstars for sure!
Business response:
Allucio, thank you for your fantastic review! We’re thrilled to hear you’ve had such great experiences with Joey, Wes, and our service team. Your loyalty over the years means a lot to us. We look forward to continuing to provide you with excellent service!
Not the fastest, but the service is always good and done right. And the waiting area is nice also.
Business response:
Thanks! We appreciate your understanding and are glad to hear you enjoy our service and waiting area. We're committed to quality, and your feedback motivates us to keep improving. Hope to see you again soon!
Service personnel at Pinnacle Nissan is always friendly, reliable, prompt, and informative. Thank you, as usual!
Business response:
Thank you! We’re thrilled to hear you had a great experience with our team. Your kind words motivate us to keep delivering excellent service. We appreciate your continued support!
Frequently asked questions about Pinnacle Nissan
How is Pinnacle Nissan rated?
Pinnacle Nissan has a 4.3 star rating with 7,937 reviews.
When is Pinnacle Nissan open?
Pinnacle Nissan is closed now. It will open at 9:00 a.m.