.jpeg)
This profile has been claimed by the business owner or representative.
Pinnacle Peak Animal Hospital
- Veterinarians
- Scottsdale, AZ
About this business
Location details
23425 N. Scottsdale Rd, A-11, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 5:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
don't go here if you actually want compassion for your pets . the receptionist was really uncaring and , her only concern was that she was fully booked when it was clearly an emergency then proceeded to give a wrong address to another vet when our dogs life was on the line .
I brought my cat in because she wasn't eating much and I thought she might have a tooth ache. Because of the pandemic I had to wait in the car while my cat was seen by Dr. Dawson. So I have no idea what actually happened at my cat's visit. Dr. D called me to discuss and suggested an x-ray without telling me how much it would cost. After a bunch of tests which found nothing I got my cat back and a bill for $585.73. The next day I asked Dr. D why he didn't tell me that the x-ray would cost $243.75 he said he should have. Reall... read more
Don't even bother. The front staff is capable but the doctors are self important, want to test for everything that can increase your bill and definitely cater to the high end crowd. They look for ways to add $ to your bill and only seem to want to take care of pets that are going to be frequent visitors. But, if you have a healthy dog and only come in for yearly vaccines, they don't want you. (BTW - yearly vaccines are much cheaper at other nearby veterinary offices.)
Business response:
I am sorry to hear that you left our hospital with an unhappy experience. We believe in honoring the unique relationship pets have in our lives, by creating an individualized partnership with each client to support their pet's lifelong health. Whether it be only annual exams and vaccines, or diagnosing and treating ill patients to improve their health and longevity. We are flexible to meet each clients' needs and expectations. Please contact me at 480-585-7511, so that we can earn your trust in the future and care for your... read more
Please if you care for your pets DO NOT GO! Dr. Dawson MISSED CANCER for MONTHS despite my expressed concern, both visually and after taking a sample. He brushed off MULTIPLE tumors as lipomas and then said he couldn't handle them when they got too big. 3 other vets identified it as cancer immediately by SIGHT and one confirmed by taking a sample even without cytology, which Dr. Dawson also tried to aspirate and seeing the contents, still expressed no concern, only said he couldn't work with what he still thought was a lipom... read more
My wife and I tried this place once. The tech Cindy was so beyond rude I would never go back. Heard her barking orders at the male tech outside the door and hoped she wasn't the person that was going to help us. Unfortunately we weren't so lucky. She was condescending with us and rough with our dog. We'll never return as long as they allow people like this to work for them. I just wanted to scream if you aren't fricken happy with your job quit. You'll do everyone including yourself a favor. If you go make sure you tell them ... read more
Business response:
Thank you for your feedback and we sincerely apologize for the experience that you had while at our clinic. Our client experience and patient care is of the utmost importance to us as well as keeping a positive culture. In the future, we would like to show you an exceptional client experience with PPAH. I have reached out to you in a personal message for further communication.
We are so disappointed with our experience and the suffering our little 4 month old Cocker Spaniel had to go through.....not once, but TWICE....if you can believe it. At four months they took her out of our view to 'the back', not telling us they were shaving her tummy to check her bladder. ?? That night we ended up in the animal emergency room with a very, very uncomfortable puppy. It seems she has an allergy to 'metal' (from the razor), causing her to just go crazy with discomfort. It took an ENTIRE WEEK for her to fee... read more
Business response:
Thank you for sharing and we never like to hear that a client or patient has a poor experience. Our veterinarians collaborate with every pet owner to offer the best medical care plan for the patient and meet the owner's requests, while following medical guidelines. We reached out to you in this matter and if you would like to communicate further, you are welcome to contact me.
I had taken my Maltese there ever since I got her. Although the staff all seemed nice & caring, I kind of had mixed emotions when she developed this hacking cough over a period of time. I kept taking her in & all they did was tell me to put her on Benadryl; that it was probably just allergies. A week later after one of these visits, I came home & she started that cough only this time, she acted like she could not get enough air. Pinnacle Peak had already closed so I took her to an Emergency Clinic in Cave Creek. I lost... read more
Business response:
We are saddened by the loss of your lovely girl. As pet owners, we know our animals best and should always communicate our concerns to medical staff even if we are unsure. As a caring and professional veterinary hospital, we base our treatment plans on that of the owners' concerns and pets' symptoms that are present. It is a true partnership between pet owners and our veterinarians, and our clinic strives for the best, healthiest outcome for each patient. It is heartbreaking when our beloved pets have a shortened time he... read more
My dog died in pain all through that night. On the day before my dog died, his health visibly and physically deteriorated so I called PPAH and asked Dr. D for help. It was about 20 minutes before the closing time of 7 o'clock. I explained to Dr. D that my dog looked to be in a critical condition. My dog had collapsed on the floor and was shaking. He advised me to put the prescription dosage back to the proviso level and watch him for 2 days but never suggested to bring him in to PPAH immediately or take him to another emerg... read more
Business response:
Our doctors take every senior patient's condition seriously, especially in the fragile later stages of life. Unfortunately, some severe diseases have poor outcomes even with proper treatment. Our veterinarians collaborate with the pet owner for the best medical care plan for the patient and the owner's ability to monitor it. It is unfortunate that this was the perception of the care that you received. You are welcome to contact me for further feedback.
I have been going to Pinnacle Peak Animal Hospital for about 10 years and have never had an issue or been mistreated. UNTIL TODAY!!! I had an appointment scheduled and called to reschedule it as I had an obligation to stay at. In that Phone call, They said that I had to Pre-pay for my visit!! In all the years that I have been coming here I have never been asked to do that, nor have I ever felt so insulted in my life... So at this point I asked for my pets files to be mailed out to me as with being so disrespected I will n... read more
Frequently asked questions about Pinnacle Peak Animal Hospital
How is Pinnacle Peak Animal Hospital rated?
Pinnacle Peak Animal Hospital has a 4.5 star rating with 304 reviews.
When is Pinnacle Peak Animal Hospital open?
Pinnacle Peak Animal Hospital is open now. It will close at 5:30 p.m.