Pinnacle Peak Animal Hospital

Louise E. 

on Yelp

3 years ago

don't go here if you actually want compassion for your pets . the receptionist was really uncaring and , her only concern was that she was fully booked when it was clearly an emergency then proceeded to give a wrong address to another vet when our dogs life was on the line . 

Rosalie S. 

on Yelp

5 years ago

I brought my cat in because she wasn't eating much and I thought she might have a tooth ache. Because of the pandemic I had to wait in the car while my cat was seen by Dr. Dawson. So I have no idea what actually happened at my cat's visit. Dr. D called me to discuss and suggested an x-ray without telling me how much it would cost. After a bunch of tests which found nothing I got my cat back and a bill for $585.73. The next day I asked Dr. D why he didn't tell me that the x-ray would cost $243.75 he said he should have. Reall... read more

Kandace F. 

on Yelp

5 years ago

Don't even bother. The front staff is capable but the doctors are self important, want to test for everything that can increase your bill and definitely cater to the high end crowd. They look for ways to add $ to your bill and only seem to want to take care of pets that are going to be frequent visitors. But, if you have a healthy dog and only come in for yearly vaccines, they don't want you. (BTW - yearly vaccines are much cheaper at other nearby veterinary offices.) 

Jackie M. 

on Yelp

6 years ago

Please if you care for your pets DO NOT GO! Dr. Dawson MISSED CANCER for MONTHS despite my expressed concern, both visually and after taking a sample. He brushed off MULTIPLE tumors as lipomas and then said he couldn't handle them when they got too big. 3 other vets identified it as cancer immediately by SIGHT and one confirmed by taking a sample even without cytology, which Dr. Dawson also tried to aspirate and seeing the contents, still expressed no concern, only said he couldn't work with what he still thought was a lipom... read more

Steve W. 

on Yelp

8 years ago

My wife and I tried this place once. The tech Cindy was so beyond rude I would never go back. Heard her barking orders at the male tech outside the door and hoped she wasn't the person that was going to help us. Unfortunately we weren't so lucky. She was condescending with us and rough with our dog. We'll never return as long as they allow people like this to work for them. I just wanted to scream if you aren't fricken happy with your job quit. You'll do everyone including yourself a favor. If you go make sure you tell them ... read more

Karen H. 

on Yelp

9 years ago

We are so disappointed with our experience and the suffering our little 4 month old Cocker Spaniel had to go through.....not once, but TWICE....if you can believe it. At four months they took her out of our view to 'the back', not telling us they were shaving her tummy to check her bladder. ?? That night we ended up in the animal emergency room with a very, very uncomfortable puppy. It seems she has an allergy to 'metal' (from the razor), causing her to just go crazy with discomfort. It took an ENTIRE WEEK for her to fee... read more

Donna O. 

on Yelp

9 years ago

I had taken my Maltese there ever since I got her. Although the staff all seemed nice & caring, I kind of had mixed emotions when she developed this hacking cough over a period of time. I kept taking her in & all they did was tell me to put her on Benadryl; that it was probably just allergies. A week later after one of these visits, I came home & she started that cough only this time, she acted like she could not get enough air. Pinnacle Peak had already closed so I took her to an Emergency Clinic in Cave Creek. I lost... read more

Ryoichi H. 

on Yelp

10 years ago

My dog died in pain all through that night. On the day before my dog died, his health visibly and physically deteriorated so I called PPAH and asked Dr. D for help. It was about 20 minutes before the closing time of 7 o'clock. I explained to Dr. D that my dog looked to be in a critical condition. My dog had collapsed on the floor and was shaking. He advised me to put the prescription dosage back to the proviso level and watch him for 2 days but never suggested to bring him in to PPAH immediately or take him to another emerg... read more

Jessica R. 

on Yelp

11 years ago

I have been going to Pinnacle Peak Animal Hospital for about 10 years and have never had an issue or been mistreated. UNTIL TODAY!!! I had an appointment scheduled and called to reschedule it as I had an obligation to stay at. In that Phone call, They said that I had to Pre-pay for my visit!! In all the years that I have been coming here I have never been asked to do that, nor have I ever felt so insulted in my life... So at this point I asked for my pets files to be mailed out to me as with being so disrespected I will n... read more