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PM Pediatric Urgent Care
- Urgent Care
- Newark, DE
About this business
Location details
3180 Fashion Center Blvd, Newark, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Great staff!
Business response:
Hi, Katie. Your feedback is highly appreciated. Thank you for the review!
Experience was top-notch from start to finish. Check in was easy, staff was super friendly and helpful, Dr. was kind and knowledgeable, and the whole process (including an x-ray) was 30 minutes in and out. 100% Recommend, and 100% will go here again if needed.
Business response:
Hi, Daryl. Thank you so much for leaving us a stellar review! We hope that your child is feeling better.
Everyone was extremely nice and patient. My son is 3 and has autism and needed an X-ray, they let him face the window so he could say cheese with the tech and see her smile. The other nurse helped me and gently held him down when the machine turned on because he was very scared. Luckily no broken bones! As we were leaving they let him pick out stickers and a lollipop and even gave his little brother one of both also. Great people and amazing with children!
Business response:
Hi, Cameron. We appreciate the kind words and are glad we could provide you with a positive experience!
No wait time, doctor came in really quickly, nurses were amazing with caring for my daughter! Overall extremely grateful that they took care of her!
Business response:
Hello Stephen, We are happy to hear that you had a positive experience with us! We strive to provide short wait times and excellent service for all PM Pediatric Care patients. We appreciate your feedback and we hope that your child is feeling better.
Everything was easy at PM pediatrics from check in, to seeing doctor. The process is streamlined and simple. Everyone was very nice. The facility was super clean and inviting to children. We will definitely come back if medical care is needed.
Business response:
Hi, Andrew. Thanks for taking the time to share your positive experience. We truly appreciate it!
Doctor was informative, but the wait was long (around 50 minutes).
Business response:
Hello Melissa, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
The woman at the intake desk was rude and dismissive. Her name was Alyssa.
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
Horrible experience. This is the first time seeing this specific doctor and we will never come back again. She has no bedside manners. Absolutely short and rude. Huffed when I asked questions about my daughter’s health or what was going on/ what to expect. I left in tears not confident in anything the doctor did to check on my daughter. She was horrible.
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
Worst customer service ever. I simply called to ask if they would honor the script for an x-ray for my child. The lady just kept repeating the same line over and over, even after I explained I didn't understand what she meant. Nemours is a joke. I ended up having to call a general support line. Take your kid elsewhere or just have them walk it off, cus healthcare in DE isn't a thing.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.3 star rating with 661 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 10:00 a.m.