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PM Pediatric Urgent Care
- Urgent Care
- Newark, DE
About this business
Location details
3180 Fashion Center Blvd, Newark, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Doctor was informative, but the wait was long (around 50 minutes).
Business response:
Hello Melissa, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
The visit in regards to the medical treatment was fine, although as parents to our 9 year old little boy the bedside manner from the Dr was way less than what we are comfortable with when it comes to pediatric care. The Dr was cold and could have used more compassion and less judgment during our visit. I don’t think any parent wants to bring their child in to be seen only to walk out being put down by Drs. We have had wonderful experiences previously this was just a bit different this time around.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Wasn’t too pleased with the visit. It felt very rushed. I bought my child in due to a sore throat and they only tested for strep. Didn’t do any other test. Dr.Bagelman was in for about 3-5 min to say strep test was negative and that whatever my child was experiencing could just be viral and sent us in our way. Very little bedside manner from her. I feel as though more could have been done such as testing for RSV, Covid and Flu but it wasn’t. Felt much like a waste of a visit. Don’t think I’ll be back.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
I was recommended to go too this place by my son doctor b/c they didn't have anything available until next week and they wanted my son seen ASAP. So we go and the heavy set white lady with glasses was behind rude. I start to explain why we're here and she cuts me off and said " Do you have appointment or walk in" okay. So let's move on the the blk nurse with dreads who walked us back really don't have any words because I was speechless, now let's more on the Dr, when I tell you I WILL NEVER COME BACK TO THIS PLACE. The Dr wa... read more
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
A lot of issues with a prescription being not called in, then called in wrong.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
The wait was ridiculous, I scheduled an appointment time and still waited for 3 hours to be seen. Absolutely ridiculous
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Wait time was unacceptable. The nurse was rushed and unpleasant.
The wait was over an hour and the facility seemed very understaffed. The doctor was extremely pleasant and helpful. The nurse not so much.
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Very rushed, did not feel the provider took time to understand or hear my concerns. Spent less than 2 minutes with us.
Business response:
Dear Melanie, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we are committed to providing top-notch care and we believe in kindness and respect for all of our patients and families. We welcome the opportunity to speak with you personally about your experience and hope to regain your confidence. Please feel free to message us with the details of your visit at info@pmpediatrics.com, and a member of our Patient Experience team will... read more
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 513 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 8:00 a.m.