This profile has been claimed by the business owner or representative.
PM Pediatric Urgent Care
- Urgent Care
- Selden, NY
About this business
Location details
239 Middle Country Rd, Selden Plaza Shopping Center, Selden, NY, 11784, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
Was a long wait in the waiting room over 40 minutes and another 35 minutes in the room waiting for someone just for an ear flush. There wasn't too many other families in the waiting area maybe four others
I’ve taken my kids here a few times when it’s a weekend and their regular primary Dr office is closed or if I cannot get them into their Dr. It seems every time I get told “it’s viral”. About a year ago they overlooked RSV with my daughter and last time my son ended up with a double ear infection despite again being told it’s viral and he was running fevers as well. This time around my son has a hacking congested sounding cough and runny stuffy nose and I was told “it’s allergy season” and to give him Zyrtec. $100 copay for ... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
The nurse practitioner that saw us was great when she was examining soon in the room. She finished her examination and said she would give him Tylenol for his fever and left the room with no further instructions. We waited a while in the room then went to the front desk area where we my son, husband and I stood about 5 minutes without anyone asking if we needed help and the area was fully staffed. Finally the Nurse Practitioner that took care of us asked oh do you want the Tylenol? We said yes and someone else got the Tyleno... read more
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
I waited an hour after my scheduled appointment with my 2 year old who continued to have letdowns because he didn’t feel good. The girl at the desk didn’t care about the fact that we were waiting and her customer service skills were ridiculous. The gentleman that was there stepped in to help me. He was the only person we saw that actually had great customer service. When we finally got into a room we waited another 35 minutes which is ridiculous. I had to go out and ask if they forgot about us. In addition, they didn’t send ... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Im the patients grandmother who brought her to urgent care.
The front desk while female was rude
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
Made and appointment and still waited an hour. When we got there and checked in, the women behind the desk informed me that it would be 20 min to a half hour. Which I understood, it was busy. But she said it in a very nasty tone, which I found offensive. Even my son commented that she wasn’t very nice. I didn’t say or do anything but bring my sick son in to see a doctor. That’s all anyone there was doing. The nurse and the doctor were very nice and efficient, but we were left waiting in the room for his doctor’s note for sch... read more
Business response:
Hi Michael, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Staff was very pleasant will definitely only use PM Pediatrics for my daughters. Our visit was fast and easy.
Business response:
Hi, Gabrielle. Thank you so much for leaving us a stellar review!
The staff was wonderful very interactive with my children. This will be the only urgent care facility that I will be bringing my girls too. Easy scheduling and check in office visit was fast too medication was instantly submitted to our pharmacy which other offices I have been too are always delayed.
Business response:
Hello Gabrielle. At PM Pediatric Care, our goal is to deliver excellent customer service and high-quality care. Thank you for taking the time out of your day to share feedback with us!
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 882 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 8:00 a.m.