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PM Pediatric Urgent Care
- Urgent Care
- Selden, NY
About this business
Location details
239 Middle Country Rd, Selden Plaza Shopping Center, Selden, NY, 11784, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
Im the patients grandmother who brought her to urgent care.
The front desk while female was rude
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
Made and appointment and still waited an hour. When we got there and checked in, the women behind the desk informed me that it would be 20 min to a half hour. Which I understood, it was busy. But she said it in a very nasty tone, which I found offensive. Even my son commented that she wasn’t very nice. I didn’t say or do anything but bring my sick son in to see a doctor. That’s all anyone there was doing. The nurse and the doctor were very nice and efficient, but we were left waiting in the room for his doctor’s note for sch... read more
Business response:
Hi Michael, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Staff was very pleasant will definitely only use PM Pediatrics for my daughters. Our visit was fast and easy.
Business response:
Hi, Gabrielle. Thank you so much for leaving us a stellar review!
The staff was wonderful very interactive with my children. This will be the only urgent care facility that I will be bringing my girls too. Easy scheduling and check in office visit was fast too medication was instantly submitted to our pharmacy which other offices I have been too are always delayed.
Business response:
Hello Gabrielle. At PM Pediatric Care, our goal is to deliver excellent customer service and high-quality care. Thank you for taking the time out of your day to share feedback with us!
The PA that saw my daughter wasn’t kids friendly! I felt like the visit was super vague and was rushed.
Business response:
We appreciate your feedback, Sherry. If you would like to discuss your experience further, don't hesitate to reach out to us at info@pmpediatrics.com. We would love the opportunity to resolve any issues.
Definitely wasn’t happy at ALL!!!! The so called doctors and assistants didn’t listen to me and just brushed me off. Not Okay.
Business response:
Hi Donnel, We are grateful to hear from you and are disappointed to hear that you experienced miscommunication during your visit. At PM Pediatric Care, we strive to provide clear communication with all our patients. We have shared your review with our management team in hopes of making necessary improvements. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. Thank you for reaching out.
Dr Bhatt is a complete moron. Says my 3 years old has simple allergies meanwhile he has a barking cough congestion wheeze and fever. Few hours later we ended up in the ER with croup. As a healthcare provider myself I couldn’t believe her terrible bedside manner and incompetence. Don’t use her at ALL!!!! She needs to be retrained at the very least
Business response:
Hello Kerri, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
Despite having an appointment, I waited for nearly an hour to be seen. When I was seen, the PA that did my exam was fully adjourned in PPE, which is fine, but she did not do a full examination - specifically with regard to my sinuses. My mom has been taking us there for years when she could not get an appointment with our regular pediatrician. If I ever return to that office, I will request that I not be seen by that PA. The student did a better job than she did.
Business response:
Thank you for providing your feedback and letting us know about this issue, Nicholas. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 974 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 8:00 a.m.