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PM Pediatric Urgent Care
- Urgent Care
- Springfield, VA
About this business
Location details
6358 Springfield Plaza, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
Disappointing Experience with Late-Night Care I am writing to express my disappointment with the care my child received during a recent visit. On the night in question, my baby was experiencing a cough, runny nose, and congestion, and I brought her to your office at approximately 10:45 PM. I was aware the office closed at 11:00 PM, but I was informed by Lisa Rodriguez that my child could not be seen because it was "too late" and would require the staff to stay past closing time. Despite the fact that it was not yet 11:00 P... read more
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
AVOID THIS PLACE AT ALL COST!!!!This place deserves 0 stars, why advertise “no appointment needed” literally I scheduled an appointment got there early and still had to wait two hours so what is the difference between scheduling appointment and walk in. And the customer service is the worst, staff is unethical and rude and shows no empathy what so ever. Do not bring your children here, this place is a torture. Like if a child is not feeling well, they have to wait 2-3 hours more suffering in pain. I don’t recommend this plac... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
We waited for three hours with our sick and distressed 6-year-old, who had a 104°F fever, before being seen by anyone. When we asked the front desk why others were being called ahead of us, we were told that patients with online reservations were given priority over walk-ins. This system is completely ridiculous and unacceptable. Horrible business model!
I’m never recommending this place,today I brought my son there ,they kept us waiting for an hour until the doctor came
Business response:
Dear Ahmad, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer outstanding customer service to all PM Pediatric Care patients. Our management team would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your famil... read more
Even if you book appointment you have to wait 2 hours to be seen by doctor
Business response:
Hi Nesar, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
The provider seemed rush and in a hurry to end the visit. They explicitly informed us that they had other patients so they would not be able to elaborate on their explanation or provide additional information.
Business response:
Dear Melissa, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we are committed to providing top-notch care and we believe in kindness and respect for all of our patients and families. We welcome the opportunity to speak with you personally about your experience and hope to regain your confidence. Please feel free to message us with the details of your visit at info@pmpediatrics.com, and a member of our Patient Experience team will... read more
Need organization with schedule. I waited over one hour and half with appointment.
Business response:
Hello Silvia, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
Our provider appointment was over an hour late
Business response:
We appreciate your feedback, Fitsum. If you would like to discuss your experience further, don't hesitate to reach out to us at info@pmpediatrics.com. We would love the opportunity to resolve any issues.
Terrible experience. It seems the doctor gave an incorrect diagnosis and even offered an injection of antibiotics (for my 11 month old baby) which was completely unnecessary. Thankfully I got a second opinion from a reputable doctor. Stay away from this place if you want ethical treatment for your child.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 878 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close tomorrow at 12:00 a.m.