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PM Pediatric Urgent Care
- Urgent Care
- Springfield, VA
About this business
Location details
6358 Springfield Plaza, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
Failed to send urgently needed prescription despite multiple requests. Then sent to wrong pharmacy.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Pretty long wait but great docs. The facility could really use a facelift. Don’t look up, the ceiling is falling apart and the walls need painting. And refresh your art!
The Dr. we saw was good but other than that, it was a mess. The nurse gave twice the medication that a child with our child’s weight should have. We were told that she got confused between 48lb and 48kg (i.e, 105lb). This is not an acceptable mistake for an urgent care clinic that specializes in children. Also, we did not see the doctor for 50 minutes after our scheduled appointment time. It was also strange that the front desk has a place for electronic signatures but does not even show you the forms that they say you a... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
I had an appointment scheduled for 12:15. I arrived on time, and there was only one other patient in the waiting room. However, I wasn’t called in until 1:15. A nurse then took me to a room, where I had to wait an additional 45 minutes for the doctor. If patients are required to schedule appointments, they should be seen on time or with a reasonable delay—no more than 20 minutes. Waiting for such a long time in urgent care, especially with a sick 3-year-old child, is unacceptable.
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Wait too long even have an appointment. Disappointed that the doctor did not to check to see how bad for the skin problem. Just came and sent the prescription to the pharmacy.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
We love PM Pediatrics for our littles. The staff is amazing working with the kids. My biggest complaint is the wait time. We've been to PM Pediatrics a few times, however, it's hit or miss on wait times. This time, we waited well over 75 mins to be seen and then another 30 mins to see the doctor. Entertaining a 1 year old for that amount of time, especially a 1 year old that doesn't feel good, is not easy. This isn't the first time we've had an hour wait, and while it is extremely frustrating, the pediatric care will keep me... read more
Appointment was at 4:45. Wasn’t seen until 5:40. Didn’t leave until 6:25. What is the point of scheduling an appointment? If I showed up an hour late I wouldn’t been seen. This created at lot of stress as I was late picking up my other child as I wasn’t expecting this appointment to be two hours- hence the reason I made a 4:45 appointment thinking it would be plenty of time to get my other child by 6:30.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Disappointing Experience with Late-Night Care I am writing to express my disappointment with the care my child received during a recent visit. On the night in question, my baby was experiencing a cough, runny nose, and congestion, and I brought her to your office at approximately 10:45 PM. I was aware the office closed at 11:00 PM, but I was informed by Lisa Rodriguez that my child could not be seen because it was "too late" and would require the staff to stay past closing time. Despite the fact that it was not yet 11:00 P... read more
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
AVOID THIS PLACE AT ALL COST!!!!This place deserves 0 stars, why advertise “no appointment needed” literally I scheduled an appointment got there early and still had to wait two hours so what is the difference between scheduling appointment and walk in. And the customer service is the worst, staff is unethical and rude and shows no empathy what so ever. Do not bring your children here, this place is a torture. Like if a child is not feeling well, they have to wait 2-3 hours more suffering in pain. I don’t recommend this plac... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 925 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close tomorrow at 12:00 a.m.