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PM Pediatric Urgent Care
- Urgent Care
- Springfield, VA
About this business
Location details
6358 Springfield Plaza, Springfield, VA, 22150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
Had an appt…great staff, PA, & customer service. Nightly recommended!
Business response:
Hi, Methaq. We appreciate the rating, and are glad we could provide you with a positive experience!
The office is short staffed with only 1 doctor seeing both sick and injured kids. The wait time was told that it would be an hour but ended up being 2+ (arrived at 8:20 and wasn’t seen until 11:00) and they close at midnight… Took so long my child fell asleep waiting…. Will never come here again.
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
We made an appointment but weren’t seen by the provider until 2 hours later. If they know they only have one provider available, there should be a way to tell the booking system that certain times are not available, so they can space out appointments. Or fit in walk-ins at times that there aren’t appointments. Otherwise, I’m not sure what the point is of a booking system that shows available times for booking.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Inaccurate information
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Doctor spent 5 mins with us, and seemed in a hurry. No one else was even there. Misdiagnosed my child.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
They didn’t diagnose correctly in the first time so they called back as the second day for medication . My daughter went to say doctor for sore throat, minor cough, and the minor headache. They did the strep throat test first that we were told she doesn’t have strep throat so we left. Then the next day they called me back the results come back positive so my daughter does have a strep throat and prescribed with antibiotic. I wish they would have diagnosed corrected it in the first place so she could have antibiotic right a... read more
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
Absolute dumpster fire of an office. I’ve been waiting with a sick toddler for over an hour and a half with an appointment. In that time, no updates, no, you’re next, just literally sitting in an empty room while the staff watches TikTok. You’re literally better off calling the Psychic Hotline than you are ever getting your child seen here, which is probably why they charge your copay up front. Unless it’s an absolute emergency avoid at all costs. They aren’t a doctor’s office, they’re a medical billing practice doing the ... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
The wait time was 2+ hours but the visit itself wasn't even 5 minutes. It felt rushed and the doctor didn't even listen to our concerns.
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
2 hour wait. Horrendous service!
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.3 star rating with 1,019 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close tomorrow at 12:00 a.m.