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PM Pediatric Urgent Care
- Urgent Care
- Holmdel, NJ
About this business
Location details
2107 NJ-35, Holmdel, NJ, 07733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
From the moment we brought our daughter in, we were treated with love, the utmost care, and respect
Business response:
Hello Stefanie, We sincerely appreciate your feedback. We are glad to see that your family had a high-quality experience at our location. We constantly strive to offer first-rate pediatric care services. Thank you for sharing your feedback with us. We hope your child feels better soon.
Last night, my two sick children and I endured a nearly two-hour wait at the urgent care. Despite the extended wait time during sick season, the medical staff delivered exceptional and compassionate care once we were seen. However, the unfriendly demeanor of the front desk staff marred our experience, highlighting the need for improved customer service.
Business response:
Hello Laura, Thank you for sharing. We are happy that you had a positive experience with our care team during your visit, but we are disappointed to hear that you experienced a long wait and were disappointed with the front desk service. At PM Pediatric Care, we are committed to outstanding customer service for all our patients and families. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send... read more
Love the doctor
Business response:
Hello Jayson, Thank you for your feedback. We are glad to hear that you had a positive experience with us! At PM Pediatric Care, we strive to provide top-notch care and outstanding customer service for all our patients. We appreciate your feedback and wish you and your family well.
Front desk staff needs to be trained on kindness and compassion while working in an urgent care for pediatrics. She rolled her eyes at me when I was unsure if I had completed paper work or had a new insurance since my last visit. When I confronted her on how unpleasant she was she said I DONT NEED TO DO THIS, you are the one who needs to be serviced. And then walked off while I stood there until someone else came out and did not acknowledge what had just ensued.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
MD & medical assistant were great; however wait time even with an appointment was over an hour before we were seen. There was one client in the waiting room when we arrived and they were brought in right away when we arrived, then we still waited over an hour. I understand that things go on behind closed doors, but it was very difficult to manage a sick toddler for an extended period of time, when the appointment was secured. Also, the front desk rep was nice, but unaware about billing and whatnot which was bothersome as a p... read more
We come there often and always have a good experience but this time, we walked in and the front desk woman was very rude and nasty.
We always get great service over at PM Peds. However, they close at 11pm, and I work late. My daughter had an issue that wasn’t ER type, so around 930pm brought her in there. I know it was late but they close at 11p for a reason. The receptionist looked miserable and annoyed when we came in because it was technically slower at that time. I did hear a few things about my daughter in the other room, she was taking too long to urinate. I heard it all, people should watch what they say or at least find another profession if stay... read more
They never have enough providers so be prepared to wait. Appointments mean nothing.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
The Holmdel location has gone completely down hill. There are plenty of other local urgent care offices that will see your child. Don’t waste your time bringing your child here.
Business response:
Hello Christopher, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we strive to provide top-notch care and excellent service for all of our patients and families. We would welcome an opportunity to speak with you further about your concerns. Please feel free to send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your family well.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 841 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 7:00 a.m.