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PM Pediatric Urgent Care
- Urgent Care
- Clifton, NJ
About this business
Location details
780 Route 3 West, Clifton, NJ, 07012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 11:00 p.m. | |
| Tue | 9:00 a.m. to 11:00 p.m. | |
| Wed | 9:00 a.m. to 11:00 p.m. | |
| Thu | 9:00 a.m. to 11:00 p.m. | |
| Fri | 9:00 a.m. to 11:00 p.m. | |
| Sat | 9:00 a.m. to 11:00 p.m. | |
| Sun | 9:00 a.m. to 11:00 p.m. |
Great staff! Given the extent of my symptoms, and comparing it to the dozens of others that were more severe- the wait time would be the only potential complaint, but the receptionists kindness and the work ethic of the entire staff made it worth everything.
Business response:
Hello Michael, We are happy to hear that you had a positive experience with our care team but we are disappointed to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. Thank you for sharing your feedback with us, we hope that you feels better soon.
Please do not go to this location. The staff is rude, they have no clue what their rules and regulations are. They accept appointments for services and verbally explain that they will complete a service for a child and then call saying they don’t have competent practitioners. The staff member Melissa actually agreed perplexed that they advertise a service and then refuse to do it because of the lack of knowledge of their providers. They are also very nasty individuals there even the providers. They informed me that my circum... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Hice la cita por la web de ellos y vengo desde Lejos para que me dijeran que ellos no aceptan Mi seguro, cuando mi bebé se siente súper mal Por lo menos dejen en la página los seguros que no sirven con ustedes para que no tengan las personas Que perder su tiempo y la ida hasta allá
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
The visit felt very rushed. Your website states you close at 12AM. We arrived at 10:39PM. TWICE, I was told "you should have come earlier" and "next time, come earlier". I don't have a timer for when my child is not feeling well. It was a sick visit, not a well child visit. Everything was done in a hurry. It was obvious everyone was ready to go home. What do you do if you have to call an ambulance? Do you have the patient wait in the street? On the way out, the lights in the lobby were off. There is a piece of pape... read more
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
The waiting time is extremely long and my son had a terrible fever and they expressed no concern for him. Also with fever No tested for nothing and no medicine sent it,.. horrible service and expensive
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
We still have to wait long even if we booked our appointment ahead.
I received looks from the receptionist. I’m not sure if it was a race thing or not but I was made extremely uncomfortable. The rest of the staff was perfect. Hire a better non racist receptionist
I went in because I believe my son had strep or the flu. He was given a strep test which was negative, when I asked for the flu test I was told that it would take 2 days to know the results. When I asked if the rapid flu test, I was told that it was only for their immunocompromised patients, so they don’t waste them. I have to wait 2 days to see if my son has the flu at which point it won’t even matter. Also the doctor only examined my son for 1 minute and was pretty dismissive and rushed. Waste of my money!!! The only posit... read more
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
We did a walkin for our sick kid, completed the checkin process, waited for 45 mins to be called, later informed that we didn’t complete questionnaire like insurance details and others. It’s the third time we are visiting PM Pediatric, they should have all the insurance details, they could have put us in the queue rather waiting for us to complete. With a sick kid, no one would spend time filling questionnaires, anyhow you are going to send it to insurance and we are going to pay the bill, treating as if we run away without... read more
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.2 star rating with 1,205 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 11:00 p.m.