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Point Area Veterinary Clinic
- Veterinarians
- Stevens Point, WI
About this business
Location details
2909 Michigan Avenue, Stevens Point, WI, 54481, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | Closed |
https://www.k9ofmine.com/vet-clinic-acquisition-by-private-equity-firms/
RecommendedThe receptionist was VERY unprofessional when I tried to get answers for my dog, when she was ill. Wouldn't even let us come in to see a vet tech, because, unfortunately, between unemployment issues for me, early this year, and lack of open appointments, I had to reschedule a few times, so my Dog wasn't up to date on her immunizations.Had to call back, several times, to get a different receptionist, talk with Dr. Megan, about what was going on, etc. Because of this receptionist, my dog and I weren't treated with the respect ... read more
Rude on the phone and if you need an appointment within the next 2 months you aren't going to get it. I called today next appointment for an ill pet was mid May. We are moving to a different clinic they are over loaded, under staffed and not able to meet the needs of their clients.
We've used Community (now Point Area Veterinary) as our back-up vet for many years, and were always pleased and happy with their services. But recently, after four separate incidents of trying to get our dogs in for urgent issues like wounds needing stitching, swelling due to cellulitis, pain control for cellulitis infection, the clinic has turned us away in every instance - even though our calls for help were during regular office hours. Mind you, emergency vets weren't taking non critical cases at the time either, so that ... read more
RecommendedI'm sad to have to leave this review. We've used Community (now Point Area Veterinary) as our back-up vet for many many years. We love certain staff members and Dr. Megan is great, however we have had four minor need to be seen that day type scenarios, and the front desk staff would not work to help or fit us in in any circumstance. Once was a bad swelling which ended up being cellulitis, during regular vet clinic hours. Two others were for wound stitching, during regular hours. Things that can't wait overnight, or the 8-12 ... read more
Back around 2011 or so, my mom called ahead to Community to schedule an appt for the family cat, Maxx. She had to work, so I was tasked with taking him to his appointment, and since she was the responsible paying party, she had explicit instructions added to the account stating that for any and all tests being done outside of the exam room, she must be called and give verbal consent to the tests. I take Maxx in on his scheduled day, and after the general physical, the vet (whose name I forgot long ago) said they would be ri... read more
Such a sad day for all of us. I cannot share enough the lack of empathy and unprofessionalism exhibited by the veterinarian, vet techs, and administrative staff at the Community Animal Hospital 🏥 as my daughter’s dog passed away this week. If your pet is ill, avoid this garbage trash 🗑 facility like the plague.
Business response:
Kristine, We take our client feedback very seriously and are surprised to see this review as we do not show that you have an account with our clinic. I would be happy to discuss your concerns further, should you wish to give us a call. Thank you.
Terrible. Took our dog there last year and the computer system was down so they couldn’t run our credit card. We never received a bill from them in the mail and they sent it to collections. We called and told them we wanted to make sure that no payment had been applied (since we gave them our credit card info!) and once we had that info we would pay them or send proof of payment. A couple days later we had to take our dog in for a tooth problem. I was then told in a very unprofessional and insensitive way, after the new se... read more
Business response:
Nicole, we take our client feedback very seriously and are sorry to hear you feel this way. We do apologize that our computers were down during your initial visit in November of 2019 and were unable to charge you the day of your visit. However, we did send multiple invoices that went unanswered and unfortunately, we did have to send your account to collections. Following our hospital policy, we did ask for payment to be made when you came in for your recent visit in January 2021. We do our very best to work with our clie... read more
October 2019 our dog needed ACL . On the day of the scheduled surgery, my husband took the day off of work due to the fact that we live an hour away one way. As my husband got to Stevens Point, he received a call. He was told the surgery needed to be rescheduled because someone did not order the correct items to perform the surgery. As a result, he had to turn around and drive another hour home, and I had to take 4 hours off another day in order to take my dog to the rescheduled appointment. No apologies from any leaders the... read more
Frequently asked questions about Point Area Veterinary Clinic
How is Point Area Veterinary Clinic rated?
Point Area Veterinary Clinic has a 4.6 star rating with 903 reviews.
When is Point Area Veterinary Clinic open?
Point Area Veterinary Clinic is open now. It will close at 6:00 p.m.