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Polaris ATLAS XT Suction Pool Cleaner
My box didn't have any hoses in ot is horrible and can't use it. Please HELP!
Business response:
Hopefully, you've received your hoses by now, Peter. We are sorry your cleaner was missing essential parts when you purchased it. If you need anything else, please do not hesitate to contact us. All the best, Your Polaris Team
I just received an email stating I need to cut the bar code off the box. I sent all the rebate info in weeks ago and it stated approved and processed. I have since gotten rid of the large box it came in not thinking they would be asking for it weeks later. I believe it's a way they can keep from paying out the rebate! Very disappointed and I will be speaking with my retailer Pinch A Penny about the way this company does business. Ugh, that's why I hate rebates....it's always hoops to jump through!
Business response:
Hi Jeffrey, Please contact our rebates team directly at rebates@fluidra.com or call (800) 822-7933 so we can help you sort out your rebate. Thank you, Your Polaris Team
It doesn't work well. It stays at one end of the pool. If I move it then it stays down that end.
Business response:
Hi Michael, We are sorry to hear your ATLAS XT isn't performing as expected and want to help. We don't want to inundate you with troubleshooting tips, but suggest you refer to page 11 of the owner's manual for solutions to issues with the cleaner not covering the entire pool - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/h/h0725900.pdf?rev=539f5a07e6d14e7fa1ff253058df3a5a If you've already tried these tips and still need help, please call our technical support team at (800) 822-7933. Thank you, Your Polari... read more
It may be a problem with the pump programming, but the cleaner worked for only 2&1/2 hours before stopping. Local vendor came out and assessed cleaner was not getting enough suction to move. Trying to schedule pool engineer to look at pump program.
Business response:
We are so sorry you’re having issues with your cleaner, Douglas. If you continue to have problems after your pool pro assesses your pump, please call our technical support team at (800) 822-7933 so we can help. Thank you, Your Polaris Team
Works great climbs the walls good and cleans the pool good
Business response:
Thank you for your positive review, Fred! We are glad to hear your ATLAS XT is performing so well. Enjoy your clean pool! Your Polaris Team
Cleaner works great. It would work even better with the "Free" leaf separator attachment you have to register the product and wait months for. It should be part of the package. There is space in the box that looks suspiciously like it should have a leaf separator in it. So, now I've paid $600 for a piece of equipment that clogs my pump basket every 20 minutes while I wait for their "free" attachment, that after submitting all of my paperwork, they come back and ask for a copy of the receipt,,,,,,again. So, in conclusion, sin... read more
Business response:
Hi Jeremiah, We are so sorry you did not receive the bonus leaf canister. We checked your account and it looks like you did not request the canister on the submission form which explains the wait time. We have submitted the request for the bonus leaf canister, so you will receive it on the next shipment date. We hope this makes a big difference in your pool. If there’s anything else we can do to improve your experience, please let us know. All the best, Your Polaris Team
for now seems to be doing a pretty good job Happy with the product, although still waiting for the rebate .
Business response:
Thank you for your positive review, Manuel! Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
The machine is not working correctly and Pinch A Penny does not want to exchange it or address the problem I brought the unit to them and now they're asking me to take videos and do more work I don't want to take videos I'm not a video photographer this thing starts spinning in circles when it doesn't touch anything it doesn't go straight line to straight line for one side to the other. When it goes up the wall it goes beyond above the water and get stuck there and sucks in bubbles in the system and unless I physically go ou... read more
Business response:
Hi Luis, We're sorry that your Polaris Atlas XT is not performing to your satisfaction. Product quality and customer satisfaction are top priorities to us. We'd like to help. Try this: Count the wheel rotations to verify proper flow. Refer to the section, "Test for Proper Flow" in the Owner's Manual. Adjust the flow if necessary. The manual can be found online here: https://www.polarispool.com/en/products/pool-cleaners/suction-pool-cleaners/polaris-atlas-xt If this doesn't do the trick, please give us a call at (800) 822... read more
Cleaner cleans great but always causes a twist in the hose while cleaning which affect its ability to reach all areas of the pool. I have had it for less than 3 months and already not too happy with the performance so far.
Business response:
Hi Alvin, We are sorry to hear the hose on your ATLAS XT is excessively twisting. This typically happens when the hose isn’t installed properly. Please refer to the owner’s manual for proper hose installation - https://www.polarispool.com/-/media/zodiac/global/downloads/h/h0725900.pdf?rev=539f5a07e6d14e7fa1ff253058df3a5a If the hose is installed correctly and you still need help, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris ATLAS XT Suction Pool Cleaner
How is Polaris ATLAS XT Suction Pool Cleaner rated?
Polaris ATLAS XT Suction Pool Cleaner has a 4.7 star rating with 775 reviews.
When is Polaris ATLAS XT Suction Pool Cleaner open?
Polaris ATLAS XT Suction Pool Cleaner is closed now. It will open at 9:00 a.m.