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Polaris ATLAS XT Suction Pool Cleaner
for now seems to be doing a pretty good job Happy with the product, although still waiting for the rebate .
Business response:
Thank you for your positive review, Manuel! Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
The machine is not working correctly and Pinch A Penny does not want to exchange it or address the problem I brought the unit to them and now they're asking me to take videos and do more work I don't want to take videos I'm not a video photographer this thing starts spinning in circles when it doesn't touch anything it doesn't go straight line to straight line for one side to the other. When it goes up the wall it goes beyond above the water and get stuck there and sucks in bubbles in the system and unless I physically go ou... read more
Business response:
Hi Luis, We're sorry that your Polaris Atlas XT is not performing to your satisfaction. Product quality and customer satisfaction are top priorities to us. We'd like to help. Try this: Count the wheel rotations to verify proper flow. Refer to the section, "Test for Proper Flow" in the Owner's Manual. Adjust the flow if necessary. The manual can be found online here: https://www.polarispool.com/en/products/pool-cleaners/suction-pool-cleaners/polaris-atlas-xt If this doesn't do the trick, please give us a call at (800) 822... read more
Cleaner cleans great but always causes a twist in the hose while cleaning which affect its ability to reach all areas of the pool. I have had it for less than 3 months and already not too happy with the performance so far.
Business response:
Hi Alvin, We are sorry to hear the hose on your ATLAS XT is excessively twisting. This typically happens when the hose isn’t installed properly. Please refer to the owner’s manual for proper hose installation - https://www.polarispool.com/-/media/zodiac/global/downloads/h/h0725900.pdf?rev=539f5a07e6d14e7fa1ff253058df3a5a If the hose is installed correctly and you still need help, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
I never received my canister so I can't use my vacuum. It has been more than two weeks and I have inquired multiple times. It is ridiculous that it is not included or can not be obtained in the store. My pool is a disaster and will have to be professionally cleaned now. When I did my original review and said I wanted to be contacted, I had to agree to share my information and watch a video. This is the worst customer service I have ever had encountered in my life.
Business response:
We are very sorry to hear you are so frustrated and dissatisfied, Holly. Your trust and satisfaction are our top priorities. You can start using the ATLAS XT without the bonus leaf canister. The leaf canister is an added accessory that helps collect larger debris in your pool. Attached through the skimmer or dedicated suction line, a suction-side pool cleaner sucks up debris, capturing it in the skimmer basket or pump filter basket. Please allow 8-10 weeks for delivery of your bonus leaf canister. We appreciate your pa... read more
Frequently asked questions about Polaris ATLAS XT Suction Pool Cleaner
How is Polaris ATLAS XT Suction Pool Cleaner rated?
Polaris ATLAS XT Suction Pool Cleaner has a 4.7 star rating with 787 reviews.
When is Polaris ATLAS XT Suction Pool Cleaner open?
Polaris ATLAS XT Suction Pool Cleaner is closed now. It will open at 9:00 a.m.