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Polaris EPIC 8520 robotic cleaner
This is hands down the best thing I e we got for the pool. Had a previous pool cleaner that used suction to clean. Cant even begin to compare them to one another. The old one always got stuck in the corner. Perhaps once it climbed the walls. Now this even skims the pool after it cleans up the wall. Only complaint is that it should be programmable to go daily without having to step up to the WiFi model
Business response:
Thank you for your wonderful review, Stephen! We’re thrilled to hear your EPIC 8520 is performing so well and that you are so pleased. Enjoy your clean pool! Cheers, Your Polaris Team
Works as advertised. Cleans dirt, leaves and most everything else. Only draw back is wish the cord was attached to unit on swivel so won’t get tangled. Only has tangled a couple times but just with a better connection it wouldn’t at all. All in all it is good machine and I would recommend
Business response:
Thank you for your review and recommendation, Joe! We’re sorry you are experiencing cord tangling issues and appreciate your suggestion to attach the cord to the unit with a swivel. We will take your comment into consideration for future product developments. We have a few suggestions to help with cord tangling. Here’s a short video that helps explain these tips: https://www.youtube.com/watch?v=Emr77LdB8ME&list=PL3Fq80t74vvkxHT684MB3odGNMSAQ8F8y&index=5 Enjoy your clean pool! Your Polaris Team
This thing is great .. tried many others .. this beats 'em all hands down.
Business response:
Thank you for choosing the EPIC 8520, Edward! Your trust and satisfaction are our top priorities. We’re thrilled to hear you are so pleased with your purchase. Happy swimming! Your Polaris Team
I like this little robot. It is uncomfortable trying to manually clean the pool during the hot summer months. I start the robot, return 3 hours later, clean out the basket, let it dry, and put it away. Fantastic!
Business response:
Thank you for sharing your review with us, Darlene. Creating quality products that simplify and enhance your pool experience is what we aim to do every day. We appreciate you and hope you continue to be pleased with your little robot! Happy swimming, Your Polaris Team
This cleaner is so much better than my old standard pool vac. It is so easy to set up and I can't believe how much it picks up. Cleaning it is so simple. I also like that it doesn't go through my pool filter, so it avoids more wear and tear on it. I'm very glad I got this.
Business response:
Hi Kathy, Thank you for your detailed and glowing review! We’re glad to hear you’re so pleased and hope you continue to be satisfied with your EPIC 8520. Wishing you the perfect swim. All the best, Your Polaris Team
I think it cleans good, but can’t tell cause the cord keeps raveling up and tangling so it prevents it from going to the other end of the pool!
Business response:
Hi Greg, We are happy to hear your cleaner is keeping your pool clean, but sorry to hear about the consistent cord tangling. Here are some suggestions to improve the cord tangling issue: 1) Remove the cleaner from the pool and lay the cable in the sun to relieve coiled memory 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for even distribution ins... read more
Died after 1.5 seasons. Only 35’ x 14’ pool. Very disappointed.
Business response:
We are sorry your cleaner has issues, Marc, and want to help. Please take your cleaner to a nearby warranty center for a diagnostic review. They will be able to help with any repair or replacement required. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en All the best, Your Polaris Team
In short it stopped working after 3 weeks of purchase. Took it back to the store and waited two week for repair.
Business response:
We are very sorry you had such a frustrating experience so soon after your purchase, Raymond. If you continue to need assistance, please email us directly at customerfeedback@fluidra.com. Thank you, Your Polaris Team
This cleaner front rotating blades are too soft. They don’t even take off surface algae. This thing doesn’t climb walls like advertised. Overall it is a waste of $1000. I will never buy a Polaris product after this thing breaks. The results don’t live up to the brand name.
Business response:
We are sorry to hear your cleaner isn't performing as expected, Keith. We want you to have a cleaner you're satisfied with. If your cleaner isn't climbing the walls, we recommend working with your local pool professional and confirming appropriate pool chemistry. If you have any questions or continue to need assistance, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris EPIC 8520 robotic cleaner
How is Polaris EPIC 8520 robotic cleaner rated?
Polaris EPIC 8520 robotic cleaner has a 4.6 star rating with 120 reviews.
When is Polaris EPIC 8520 robotic cleaner open?
Polaris EPIC 8520 robotic cleaner is closed now. It will open at 9:00 a.m.