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Polaris EPIC 8520 robotic cleaner
I like this little robot. It is uncomfortable trying to manually clean the pool during the hot summer months. I start the robot, return 3 hours later, clean out the basket, let it dry, and put it away. Fantastic!
Business response:
Thank you for sharing your review with us, Darlene. Creating quality products that simplify and enhance your pool experience is what we aim to do every day. We appreciate you and hope you continue to be pleased with your little robot! Happy swimming, Your Polaris Team
This cleaner is so much better than my old standard pool vac. It is so easy to set up and I can't believe how much it picks up. Cleaning it is so simple. I also like that it doesn't go through my pool filter, so it avoids more wear and tear on it. I'm very glad I got this.
Business response:
Hi Kathy, Thank you for your detailed and glowing review! We’re glad to hear you’re so pleased and hope you continue to be satisfied with your EPIC 8520. Wishing you the perfect swim. All the best, Your Polaris Team
Died after 1.5 seasons. Only 35’ x 14’ pool. Very disappointed.
Business response:
We are sorry your cleaner has issues, Marc, and want to help. Please take your cleaner to a nearby warranty center for a diagnostic review. They will be able to help with any repair or replacement required. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en All the best, Your Polaris Team
In short it stopped working after 3 weeks of purchase. Took it back to the store and waited two week for repair.
Business response:
We are very sorry you had such a frustrating experience so soon after your purchase, Raymond. If you continue to need assistance, please email us directly at customerfeedback@fluidra.com. Thank you, Your Polaris Team
This cleaner front rotating blades are too soft. They don’t even take off surface algae. This thing doesn’t climb walls like advertised. Overall it is a waste of $1000. I will never buy a Polaris product after this thing breaks. The results don’t live up to the brand name.
Business response:
We are sorry to hear your cleaner isn't performing as expected, Keith. We want you to have a cleaner you're satisfied with. If your cleaner isn't climbing the walls, we recommend working with your local pool professional and confirming appropriate pool chemistry. If you have any questions or continue to need assistance, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris EPIC 8520 robotic cleaner
How is Polaris EPIC 8520 robotic cleaner rated?
Polaris EPIC 8520 robotic cleaner has a 4.6 star rating with 116 reviews.
When is Polaris EPIC 8520 robotic cleaner open?
Polaris EPIC 8520 robotic cleaner is closed now. It will open on Monday at 9:00 a.m.