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Polaris EPIC 8640 robotic cleaner
Crap! Don’t waste your money! Does not pickup the small grains. U can see them and feel them under foot!
Business response:
We are sorry to hear your cleaner isn't picking up the fine debris in your pool, Lisa. We recommend using a fine filter canister and would be happy to help place an order if you'd like to try it. Please respond to this email and provide us with your address and date of purchase so we can look up your account. Thank you, Your Polaris Team
I heard/read good things about the 8640 but it does no even come close to the job my Polaris 9350 Sport did for 6.5 years. I'm disappointed that I didn't just buy the new motor assembly. The catch bin capacity is insufficient and needs to be checked after an hour and brushed after use. My 9350 would come clean just with hose pressure. Looks/feels like different mesh material.
Business response:
We are sorry to hear you're disappointed with your new cleaner, Michael. Do you think your cleaner might benefit from using a fine filter canister, instead of the general-purpose canister? If so, please respond to this email and provide us with your address and date of purchase so we can look up your account. We will help you place an order for a fine filter canister. Thank you, Your Polaris Team
The unit does not remove all types of pool debris. It is common to use Flocculant and Phosphate Remover chemicals in pool water. However, the Polaris EPIC 8640 robotic cleaner does not remove this debris. The Polaris will sweep up this debris, but it blows this debris out of the top of the machine. I expressed my concern to my local pool supply store, and I was told that this unit is intended to "keep a clean pool clean". I purchased the Polaris expressing my need to stop manually vacuuming the pool. If I have to both ... read more
Business response:
We are sorry for your frustrating experience, Dennis. We can help! We recommend using a fine filter canister to collect the finer debris in your pool. Please respond to this email and include your address, date of purchase, and serial number and we will help you with a fine filter canister order. All the best, Your Polaris Team
N’est pas adapté pour notre piscine en fibre de verre. Elle ne monte pas les murs.
Business response:
Bonjour Sylvie, Nous sommes désolés que votre nettoyeur n'escalade pas les murs de votre piscine et que vous souhaitiez vous aider. Retirez la cartouche filtrante et testez si votre nettoyeur fonctionne correctement sans la cartouche filtrante. Si c'est le cas, cela peut signifier que le maillage du filtre est obstrué par des débris fins tels que des algues, du limon et du sel qui s'accumulent sur le maillage intérieur et limitent le débit à travers le nettoyeur, provoquant l'arrêt du nettoyeur pour se protéger. Frottez la c... read more
Bought this unit in April already broke. Unit won't move due to comm loss error code. Should have listened to everyone when they said get a Dolphin.
Business response:
We are so sorry you're already having issues with your cleaner, Colby. We recommend taking your cleaner to a local warranty station for a diagnostic review. They will be able to help with any repair or replacement you might need. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en If you continue to need assistance, please email us at customerfeedback@fluidra.com. Thank you, Your Polaris Team
The device is easy to operate. It cleans fine debris but has trouble with larger debris (Leaves).
Business response:
Thank you for sharing your experience with us, Norman. We wonder if your cleaner has an issue with suction and needs to be repaired. We recommend taking your cleaner to a warranty station to have a diagnostic test done. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en All the best, Your Polaris Team
I have a kidney shaped pool with half the pool at 3 ft deep and then slopes down to 8 ft deep at the other end. The cleaner spends most of the time at the shallow end. It does a poor job at the deep end and there is one area that does not get cleaned which I have to clean with my normal vacuum. Also, it does not pick up sand. Don't like the cleaner and would not have bought it if I had known this.
Business response:
Hi Dennis, We are so sorry you aren’t satisfied with your cleaner and we want to help. Please call our technical support team so we can help troubleshoot and get your cleaner working optimally. We can be reached at (800) 822-7933. You can also respond to this email and provide us with your address so we can place an order for a fine filter canister to assist with picking up the sand in your pool. All the best, Your Polaris Team
I’m not sure this was worth $1100.00. So far, the basket has opened on its own twice, dumping all of the debris back in the pool. It somehow got stuck in one place, scratching the top & today, the back filter fell off. My dolphin did a much better job at picking up dirt & leaves. This one has to run multiple times.
Business response:
Hi Darlene, We are so sorry to hear your EPIC 8640 isn’t meeting your expectations. We’d like to understand your cleaner issues a bit better so we can help. Please email us at customerfeedback@fluidra.com so we can continue the conversation and troubleshoot each issue. Thank you, Your Polaris Team
Easy to use and clean but it doesn’t have very good suction power….doesn’t pick up fine dirt/sand on bottom of pool
Business response:
Hi Elaine, Thank you for taking the time to leave a review. To help with fine dirt and sand, we recommend a fine filter canister for your EPIC 8640. Please respond to this email with your address and date of purchase so we can continue the conversation and get you some help. Sincerely, Your Polaris Team
Frequently asked questions about Polaris EPIC 8640 robotic cleaner
How is Polaris EPIC 8640 robotic cleaner rated?
Polaris EPIC 8640 robotic cleaner has a 4.6 star rating with 541 reviews.
When is Polaris EPIC 8640 robotic cleaner open?
Polaris EPIC 8640 robotic cleaner is open now. It is open 24/7.