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Polaris EPIC 8640 robotic cleaner
It’s okay, doesn’t pick up fine dirt. Could maybe use a fine filter to pick the smaller stuff up. Overall would not recommend if fine dirt is something you deal with.
Business response:
Hi Michelle, Thank you so much for your feedback on your Polaris EPIC 8640 robotic cleaner! We're happy to let you know that there is a fine filter for your EPIC 8640; it is part number R0897800 Fine Filter Canister, designed to hold in all the fine debris in your pool. Have a great swim season! Your Polaris Team
you never sent me my $50.00 rebate. the return yellow card that came with the Polaris was returned to me by mail because it was not a valid address. but other than that it's fine. i would give it a 5 star, but after purchase service sucks.
Business response:
We are sorry you didn't receive your rebate, Bryan. Please contact our rebates team directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Short cleaning time of 2 hours and doesn't get the few leaves off the bottom.
Business response:
Thank you for taking the time to leave a review, Michael. We're sorry your cleaner isn't performing as expected and want to help. Please call our support team at (800) 822-7933 so we can help troubleshoot. All the best, Your Polaris Team
You did good !
Business response:
Thank you for taking the time to leave a review, Gary. If there is anything we can do to improve your experience, please let us know. All the best, Your Polaris Team
Doesn't work. I have to do 2 cycles a day with full bags of cotton balls in it for my pool to look just okay.
Business response:
Hi Gina, We have sent you an email so we can continue this conversation and get you some help. Thank you, Your Polaris Team
What a waste of time to write an reveiw. You will get an response with a phone number and half felt apology for the unit not working up to par. When you call the number for over a WEEK AND GET A MESSAHE STATING ,, DUE TO HIGH CALL VOLUME CALL BACK BACK AGAIN. THEN YOU GET DISCONNECTED. WHAT A F..ING JOKE. Sorry for being ugly, but a week trying to in touch. RIDICULOUS
Business response:
We are very sorry about your whole experience, Kell. We sent you an email from customerfeedback@fluidra.com so we can get you some help and continue the conversation. Thank you, Your Polaris Team
Does not do a very good job cleaning the pool.
Business response:
We responded to your direct feedback, Rita, so please look for an email from us. We want to better understand your situation and help. Thank you, Your Polaris Team
I bought this unit on recommendations of my pool supply company. I owned a Dolphin 20 which worked well but needed a lid latch. He stated he never had a complaint on this Polaris Epic 8640. I bought it and dropped it in the inground pool. I was not impressed with the unit. If you never owned a better one, you wouldn't know the difference. 1st, it doesn't stay on the water line long enough to clean. Maybe 7.. 10 seconds. Probably a programing issue. 2nd , the basket is much smaller than the motive 20. 3rd. It's much slower ... read more
Business response:
We are very sorry your cleaner isn't performing as well as expected, Kell. We recommend calling our technical support team so we can help troubleshoot and get your cleaner working optimally. You can reach us at (800) 822-7933. Thank you, Your Polaris Team
Hardly picks up any small leaves etc. Biggest waste of money I ever had
Business response:
We are sorry your EPIC cleaner isn't performing as expected, Kenneth. We want to help! Please call our technical support team so we can troubleshoot and get your cleaner working optimally. You can reach us at (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris EPIC 8640 robotic cleaner
How is Polaris EPIC 8640 robotic cleaner rated?
Polaris EPIC 8640 robotic cleaner has a 4.6 star rating with 541 reviews.
When is Polaris EPIC 8640 robotic cleaner open?
Polaris EPIC 8640 robotic cleaner is open now. It is open 24/7.