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Polaris EPIC 8640 robotic cleaner
It's easy to use and does a good job cleaning the pool. I'm glad I bought it.
Business response:
Thank you for choosing Polaris, Ken! We’re thrilled to hear your EPIC 8640 is keeping your pool clean and that you’re so satisfied. Happy swimming! Your Polaris Team
It’s an awesome cleaner. I would definitely recommend it
Business response:
Hi Mike, Thank you for your review and willingness to recommend the EPIC 8640 cleaner. We appreciate you and hope you enjoy your pool time! Cheers, Your Polaris Team
Good vacuum but the cord gets tangled too easy.
Business response:
Thank you for your review, James!. We’re sorry your cable is consistently tangling. We don’t want to inundate you with too many suggestions, but have some tips to improve the cord tangling issue: 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for ev... read more
The robotic cleaner plastic "lid" isn't very sturdy and it does not clean around my entire pool. It repeats in many of the same places. Very bummed that for the price, the results are sub-par.
Business response:
Hi Raina, We are sorry to hear your EPIC 8640 isn’t living up to your expectations. Would you mind helping us better understand what you mean by the lid not being sturdy? Does it not latch easily? Any additional details you could provide us would be greatly appreciated. As far as pool coverage, typically a new cleaner does more of a random pattern while it learns your pool. This might be why you see it repeatedly clean in the same places. We appreciate your review and will take all your comments and additional detail... read more
Slow picking up leaves … have to run 2 cycles to get all of them
Business response:
We appreciate your opinion, Danny. Please discuss your EPIC cleaner's performance with the dealer you purchased it through. You may also want to check out our website for other links and resources. Polaris, Quick Links for Support: https://www.polarispool.com/support From your Polaris Team
I've had the cleaner for only 2 months and had to take it into service already for a new charging cord and drive. Not a good experience. Also, apparently these parts take over a week to get -- so I'm without the ability to clean my pool for two weeks.
Business response:
We're very sorry to hear about the need for service and replacement parts when your cleaner is so new. We hope the local dealer you're working with is helpful and your cleaner will be back in service soon. From your Polaris Team
I've emailed about this and was just told that sometimes this happens and to contact warranty support for a diagnosis. No real concern for the fact that their product clearly isn't working right. Why should a brand new item need a diagnosis? It's been doing this since day 1. I have had this item for about 2 months. It can't climb walls well (was told maybe the walls are slippery from algae; first no algae, but also isn't it supposed to clean that right?), it flips on its back even in the shallow end. When extracting it from ... read more
Business response:
We're very concerned to learn about the ongoing issues with your cleaner and we do hope that you will contact warranty support as recommended to get a proper diagnosis and specific advice or repairs. Please use our dealer locator to find a pool professional in your area: https://www.polarispool.com/en/locator. If you have any additional questions, please contact our support team at (800) 822-7933 between 8am-5pm your local time. Since call volumes are very high during the peak of the pool season, we offer a callback option... read more
Does not work well, does not pick up fine dabre. They also never delivered the rebate. I would not recommend.
Business response:
We're sorry to hear you're having issues with your EPIC 8640 and we want to make sure you get your rebate. Please reach out to our product support team so we can better assist you. Email ProductSupport@fluidra.com or call (800) 822-7933. You can also visit our website for more information regarding your rebate: PolarisPool.com/RebateSupport. From your Polaris Team
Doesn't pick up fine debris particles as good as my 10 year old dolphin. Doesn't clean the whole pool in 1 cycle. Misses sections.
Business response:
We are sorry to hear about your concerns. We hope you will share this information with the local pool retailer where you purchased your EPIC 8640. If you need to reach out to our team directly, you can email ProductSupport@fluidra.com or call (800) 822-7933 during operating hours.
Frequently asked questions about Polaris EPIC 8640 robotic cleaner
How is Polaris EPIC 8640 robotic cleaner rated?
Polaris EPIC 8640 robotic cleaner has a 4.6 star rating with 541 reviews.
When is Polaris EPIC 8640 robotic cleaner open?
Polaris EPIC 8640 robotic cleaner is open now. It is open 24/7.