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Polaris TR35P Pressure Cleaner
About this business
I purchased 06/22/2024 and submit for $100.00 rebate online since o6/23/2024 i have not received no rebate and not heard from polaris. on the top after few weeks cleaner just laydown sideway and stay side way long time and get hose tangle all the time. not very happy with this cleaner over all.
Business response:
Hi Chand, Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. We have some tips for your cleaner running on its side: 1. Check the filter bag, if full it can weigh the cleaner down on one side. 2. Remove the head float and shake it. If there is water in the float, order a new one. 3. Check the hose floats... read more
The new model is not made as well as my original (approx 25 years old). It moves slower as well. The connector that twists into the pool wall opening had a crack right out of the box. The hose is weak, lacks stiffness, and twists into a pretzel twist easily, even with the swivels. Overall I am very disappointed in the quality, especially considering what I paid for it. It won’t last long. Go back to better quality.
Business response:
We are sorry your cleaner isn't performing as expected, Kevin. We want to help. Please email us at customerfeedback@fluidra.com and confirm your address. We would like to send you a new connector and a new set of hoses. Hopefully, it will make a difference in your cleaner's performance. All the Best, Your Polaris Team
Tail does not move, always stuck in same area of pool Not like the older version.
Business response:
Hi Anne, Thanks for choosing the Polaris TR35P Pressure Cleaner! To prevent the cleaner from getting stuck, check the following: 1) Verify proper flow by counting the wheel revolutions per minute (RPMs). 2) Ensure the backup valve is cycling on and off about every three minutes. 3) Adjust the Thrust Jet to change the directional path of the cleaner. As for adjusting the sweep hose, turn off the booster pump and turn the sweep hose adjustment screw. Turn the screw clockwise to decrease the sweeping motion, and counterc... read more
I sent it all ready - It's the first Polaris after 20 years using them that I am not happy with - brand new out of a damaged box - Two times Pinch a Penny came out to replace parts still the wheels lock up and it just sits there with the tail waging - I think I should get my $ 800 back or this should be replaced with a unit that works - I think they sold me something they had on the shelf to get rid of it. Not happy at all
Business response:
We are so sorry you're having issues so soon after purchase, Ted. Since you purchased the unit from Pinch a Penny, they would be the ones to offer you a refund or replacement under your warranty. Please respond to this email and let us know if you've discussed these options with them. We will work to find a swift solution. Thank you, Your Polaris Team
The connector piece to the pool arrived broken. It was replaced 3 weeks ago and it is now broken again. The decrease in pressure prevents the Polaris from working properly.
Business response:
We are sorry to hear you're having issues with the connector piece, Marcelline. We recommend taking your cleaner to a local warranty station for a diagnostic review so they can help troubleshoot the issue and provide support if needed. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en If you have questions or need further assistance, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
First of all the authorized dealers in my area are horrendous and have no idea what they’re doing regarding Polaris. My new Polaris goes to the same location in my pool and just stays there. Even though the reversing valve is working it just stays there. Very disappointing especially for that amount of money. Back to the dealers they need MORE training.
Business response:
We are so sorry you're having trouble with your TR35P, Kevin. We are also sorry to hear the dealers in your area aren't able to help you. Please respond to this email and provide us with your address, date of purchase, and phone number so we can look up your account and have a member of our technical support team call you to help troubleshoot. Thank you, Your Polaris Team
Did not receive my $150.00 rebate
Business response:
Hi James, Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
This Polaris sweeper is cheaply made. It is brand new and the float has already had to be replaced and the part that plugs into the pool wall cracked so we had to replace it too. I would not suggest anybody purchase this model.
Business response:
Hello Ashley, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. We can send you a new Head Float and a new Universal Wall Fitting, if you like, for backup replacements. If your cleaner is brand-new, hopefully you had those parts replaced under warranty. Please let us know if you'd like these parts sent to you, or if there is any other way we can assist. All the best, Your Polaris Team
Miserable experience. Bought first of March, I nearly April it began sitting in corners, rear up high, wheels not turning. Call to Polaris got message “34 minute wait time—-a representative will return your call.” Never heard from anyone. Trying to work with contractor, distributor, and Polaris. Everyone passes the buck—I paid a lot of $ for a poorly designed poorly constructed plastic disappointment. I have owned Polaris pool cleaners for 25+ years that performed great— this is a bad surprise.
Business response:
Hi George, Thanks for choosing the Polaris TR35P Pressure Cleaner! Your trust and satisfaction are our top priorities. We can help get your cleaner moving. Check the following: Verify the wheel rotations per minute (RPMs) are in range. If they are low or the wheels are not spinning, then check the in-line filter for debris. If clear and the wheels still aren't spinning, then check the water management system for clogs. If the RPMs are slightly below the prescribed range then remove the restrictor disc from the wall connect... read more
Frequently asked questions about Polaris TR35P Pressure Cleaner
How is Polaris TR35P Pressure Cleaner rated?
Polaris TR35P Pressure Cleaner has a 4.2 star rating with 74 reviews.
When is Polaris TR35P Pressure Cleaner open?
Polaris TR35P Pressure Cleaner is closed now. It will open on Monday at 9:00 a.m.