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Polaris TR35P Pressure Cleaner
About this business
First of all the authorized dealers in my area are horrendous and have no idea what they’re doing regarding Polaris. My new Polaris goes to the same location in my pool and just stays there. Even though the reversing valve is working it just stays there. Very disappointing especially for that amount of money. Back to the dealers they need MORE training.
Business response:
We are so sorry you're having trouble with your TR35P, Kevin. We are also sorry to hear the dealers in your area aren't able to help you. Please respond to this email and provide us with your address, date of purchase, and phone number so we can look up your account and have a member of our technical support team call you to help troubleshoot. Thank you, Your Polaris Team
Did not receive my $150.00 rebate
Business response:
Hi James, Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
This Polaris sweeper is cheaply made. It is brand new and the float has already had to be replaced and the part that plugs into the pool wall cracked so we had to replace it too. I would not suggest anybody purchase this model.
Business response:
Hello Ashley, Our apologies for the issues you're experiencing! Product quality and customer satisfaction are top priorities to us. We want to help. We can send you a new Head Float and a new Universal Wall Fitting, if you like, for backup replacements. If your cleaner is brand-new, hopefully you had those parts replaced under warranty. Please let us know if you'd like these parts sent to you, or if there is any other way we can assist. All the best, Your Polaris Team
Miserable experience. Bought first of March, I nearly April it began sitting in corners, rear up high, wheels not turning. Call to Polaris got message “34 minute wait time—-a representative will return your call.” Never heard from anyone. Trying to work with contractor, distributor, and Polaris. Everyone passes the buck—I paid a lot of $ for a poorly designed poorly constructed plastic disappointment. I have owned Polaris pool cleaners for 25+ years that performed great— this is a bad surprise.
Business response:
Hi George, Thanks for choosing the Polaris TR35P Pressure Cleaner! Your trust and satisfaction are our top priorities. We can help get your cleaner moving. Check the following: Verify the wheel rotations per minute (RPMs) are in range. If they are low or the wheels are not spinning, then check the in-line filter for debris. If clear and the wheels still aren't spinning, then check the water management system for clogs. If the RPMs are slightly below the prescribed range then remove the restrictor disc from the wall connect... read more
Keeps the pool clean -this was a replacement for an "old" Polaris that worked great for many years.
Business response:
Hi Bob, Thanks for sharing your first-hand Polaris experience with others online! It's always a pleasure to hear from loyal customers like yourself. Wishing you many more reliable years of service from your Polaris cleaners. All the Best, Polaris
At first all the Polaris would do is tangle itself up near the side of the pool where the hose was connected. It would NOT WORK! Fortunately, I used the internet and found the solution to the problem. THE HOSE MUST BE STRETCHED FOR A DAY OR TWO since it was syored in the box in a coiled condition! Your instructions say NOTHING about this. THEY SHOULD SINCE MY POLARIS WOULD NOT WORK WITHOUT HAVING THE HOSE STRETCHED. Now the Polaris does an excellent job. Your instructions are not complete and should be amended for you ... read more
Frequently asked questions about Polaris TR35P Pressure Cleaner
How is Polaris TR35P Pressure Cleaner rated?
Polaris TR35P Pressure Cleaner has a 4.2 star rating with 69 reviews.
When is Polaris TR35P Pressure Cleaner open?
Polaris TR35P Pressure Cleaner is open now. It will close at 6:00 p.m.