Pooch Hotel Newton

4.4

Newton, MA

About this business

Consumer Services Pet Groomers Pet Services Pet Sitting

Location details

285 Newtonville Avenue, Newton, MA, 02460, United States

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Weekday	Schedule	Status
Mon	12:00 a.m. to Midnight
Tue	12:00 a.m. to Midnight
Wed	12:00 a.m. to Midnight
Thu	12:00 a.m. to Midnight
Fri	12:00 a.m. to Midnight
Sat	09:00 a.m. to 5:00 p.m.
Sun	09:00 a.m. to 11:00 a.m. 4:00 p.m. to 7:00 p.m.

4.41,025 reviews

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Nancy D.

8 years ago

Give more treats, water and play toys / bones!

Business response:

Hi Nancy and thank you for the review as we always appreciate input. I can assure you that the dogs always have access to water whether in their suites or in play groups. Additionally, as safety is our number one priority, we have to be careful on how we administer play toys and other items for some dogs get protective/possessive of their things. Safety is our top priority and we are grateful that our pet parents appreciate that as well. I do hope we get to see you and Logan again as he is an amazing dog. Please feel free to... read more

LeAnn K.

8 years ago

Beasley had a wonderful time during his stay at the Pooch Hotel. The staff is great!! They take the time to send me pictures of Beasley while he's there. I know he is well taken care of and that gives me peace of mind while I'm away! Thank you!!!

Business response:

Thanks for the review Lilian! It's always a happy sight seeing Beasley come visit us. He's got a lot of character. We look forward to his next stay.

Noah B.

8 years ago

Webcam was not working a lot of the time.

Business response:

Hi Noah and thank you for the feedback as we always appreciate input. I'm sorry to hear about the webcam issue. Should you experience this during your next stay please feel free to reach out to us and we will assist you with viewing your buddies Chiquita Banana and Lupita. Thank you

Cheryl M.

8 years ago

Everyone couldn’t be nicer! Love it when Bella is happy and tired from her play dates.

Business response:

Thanks Cheryl! We take pride in tiring out Bella!

Laura M.

8 years ago

The staff at Pooch Hotel are wonderful: they are very warm and positive and seem to genuinely care for the dogs. They are very flexible with special requests and I feel the care Daisy gets there is excellent, with just the right mix of play and downtime.

Business response:

Thanks Laura! Daisy is such a love. She always bring a smile to our faces!

Karen F.

8 years ago

My dogs love going there and always come home tired and happy. Everyone is kind and clearly cares for the dogs. I love the webcam. Watching is addicting!

Business response:

Thanks for the review Karen! El Guapo and Myrtle are a riot! We love having them in group with us.

Caroline L.

8 years ago

Previous visits I felt like there was more interest in the dogs than this visit. More of a front desk apathy perception. We did get email communication and attention to bedding issues, which was good.

Business response:

Caroline, thanks for the review. We take all reviews to heart and use them to grow, and thus your input is greatly appreciated. I'm sorry to hear that your experience was sub-par while Bella and Jasper were guests with us at Pooch Hotel. We want to assure you that we take great enjoyment when they stay with us. Your less than exceptional experience was not up to our standard, and I hope we see you again soon to prove how excellent we truly are. Should you have any further feedback or would like to speak with us directly, ple... read more

Rikki K.

8 years ago

I have had only good experiences with Pooch Hotel. It's a clean, bright facility manned by kind, receptive staff. I highly recommend them.

Business response:

Thanks for the review, Rikki! We always love to see Tobey and can't wait for the next visit.

Laura M.

8 years ago

Roo always has a great time when staying with her best friends at Pooch! Thank you for taking such great care of her 😊

Business response:

Laura! Thanks for the review. Roo Roo is such a good girl. She was so helpful during her stay. The pleasure she shows each day as her friends show up is infectious. It's almost like she's known us ALL her life! For people that read this review and haven't met her, Laura works with us at Pooch, and we've known Roo since she was transported from our foster group.