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Poolwerx Corporate Head Office
- Pool & Hot Tub Service
- Milton, QLD
About this business
Location details
10 Camford St, Unit 2, Milton, QLD, 4064, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommendedmy daughter Sarah need swimming lisen
Business response:
Hi Amanda, thank you for your review. We have sent you a PM with more information. Thanks, Poolwerx.
Very poor customer service. Don’t return phone calls or follow up issues to obtain parts etc
Business response:
Hi Mandy, we're sorry to hear about your experience. Could you please email us your enquiry to marketing@poolwerx.com.au and we'll look into this for your? Thanks - Poolwerx Head Office.
West Lakes. Horrible service, no focus on the customer, complete focus on money. I paid $220 for the pool to be vacuumed, 1 O ring replaced and water testing. Ridiculous. went to a local competitor, for under $100, 3 O rings changed, bag of salt, pool cleaned. Never again will I use Pool Werx, bunch of ass holes
Business response:
Hi NomesNaomi Kaye, This is important feedback, and we acknowledge your frustration. Your concerns have been escalated within the Poolwerx Support Center. Should you want to discuss this issue further, please email us directly at marketing@poolwerx.com.au.
Elanora shop. Overpriced ,poor service. I was told that I had to pay a $20 deposit for the plastic drum the Chlorine came in, and that this would be refunded when i no longer needed the container. When I returned the container they refused to return the deposit unless I had a written receipt - this was never supplied. I asked them for a quote to replace my sand filter and chlorinator. I was told that I would be charged a fee of $110 for someone to come and quote. However they said if I emailed photos that would be sufficient... read more
poorly managed and almost nonexistent training for new employees.
Business response:
Hi, Paul. Thank you for taking the time to leave a review. We are sorry to hear that your local Poolwerx didn’t meet your expectations. We have very high expectations for all of our stores and mobile locations and would love the opportunity to investigate your experience. Please send us an email to marketing@poolwerx.com.au and let us know which Poolwerx you are referring to, as well as any other information about your experience. We look forward to hearing from you. Kind Regards, Poolwerx
We always bought maintenance chemicals. We went to buy a spa filter last time. We didn't want to buy the wrong one so we brought the old filter then showed it to the staff. The staff provided me with a new filter. We said it's not the same filter. The staff said it was difficult to find an identical filter and if it didn't fit you can return it. So we bought them and went back home to fit it. it didn’t fit. We went back to the store to return it . But they said it’s wet it cannot return it. They said we should fit in with p... read more
Business response:
Hi Yuka, thank you for taking the time to leave this feedback. As mentioned at the time of purchase, any returns must be unused and in the original packaging, and the product you returned was soaking wet. As you can appreciate we must adhere to our returns policy as well as health guidelines when it comes to equipment refunds/exchanges. The filter had been removed from the packing and appeared used which is why were unable to offer you a refund at this time. We greatly value our customers, and if you would like to discuss ... read more
Went in with a water sample, was told to buy a product to remove chlorine and come back, did this was advised to purchase 5 different chemicals with a detailed print out and instructions on how much to put. Followed instruction exactly. My spa turned dark brown and stained the fiberglass. When I went back in I was served by a different assistant who told me it was because they had crossed out the three in one and advised me against using that when apparently it was required. Despite being issued incorrect advice which ha... read more
Business response:
Hi Aimee, It's disappointing to hear about your experience and we would like to discuss this with you further. Can you please send your contact details to marketing@poolwerx.com.au and any further information as well as your location so our team can reach out and contact you. This page is the Corporate page which is managed by the Poolwerx Marketing team and not a Poolwerx Store or Mobile Servicing team. We strive to provide exceptional service to all our clients, and we'd like to learn more about your concerns. Please r... read more
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