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Poolwerx Corporate Head Office
- Pool & Hot Tub Service
- Milton, QLD
About this business
Location details
10 Camford St, Unit 2, Milton, QLD, 4064, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our local pool company was recently bought and became a Poolwerk. Two weeks ago I had my pool vacuumed by my daughter. She flushed the filter afterwards, and returned the system to “filter”. The next day I looked at my pump and it was leaking a small amount of water and the pool water level was down. I replaced the pump gasket, but it continued to leak and loose water. I asked for a service call for the new Poolwerk here in Pensacola. The manager came out and told me that and inter seal was leaking and to have it replac... read more
Business response:
Hi Ronald, thanks for your message however this is the Australian Poolwerx Facebook page and it seems you are a US customer. Please email marketing@poolwerx.com and our US team can assist you.
We called Poolwerx to clean the pool of a new property we purchased. It was green, murky, and full of leaves. Poolwerx sent a guy out that worked for a little over an hour. He said he did the best he could do vacuuming because he couldn’t see the bottom of the pool. No kidding! That’s why we hired Poolwerx to begin with! Changed us over $230 and said it should clear up. It did not! A few days later with the pool still green, murky, and full of leaves, we called to tell them that the pool looked the same. The lady was hateful... read more
Business response:
Hi Bendy, thank you for taking the time to provide feedback. Could you please email us with further details at marketing@poolwerx.com.au so we can investigate further?
the franchise owner is a rude and nasty person when asked a question he was more worried what day it was and I have been with them Bathurst branch for aprox 12 myths now would tell people to run at a very fast rate
Business response:
Hi Ian, we're sorry to hear about your experience. Can you please email us further details at marketing@poolwerx.com.au so we can look into this further?
Wanted a service quote, was told it wasn't worth their while to come and look at the pool just for a 'chat' Abysmal work ethic. Poolwerx Cessnock
Business response:
Hi Helen, we're sorry to hear your experience and will follow this up. Please email us at marketing@poolwerx.com.au to provide any further detail.
worst customer service ever from your huntingdale store. Rude staff that spent more time talking than serving customers
Business response:
Hi Iain, we're extremely sorry to see your review and would like to discuss this with you further. Could you please email us at marketing@poolwerx.com.au.