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Poolwerx Corporate Head Office
- Pool & Hot Tub Service
- Milton, QLD
About this business
Location details
10 Camford St, Unit 2, Milton, QLD, 4064, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 5:00 p.m. | |
| Wed | 09:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 5:00 p.m. | |
| Fri | 09:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They (Frenches Forest) made me pay a deposit to have them come out to service my filter. Was paid last week, but nothing, have rung, and texted three times and silent.
Business response:
This is important feedback and we appreciate you sharing this with us. We'd like to speak with you further to address these issues. Please contact us at marketing@poolwerx.com.au if you'd like to discuss this further.
WORST pool service and customer service ever. The boy didn’t know what he was doing and when I went into the shop to offer my advice I got threatened by the owner. Definitely do not recommend them!
Business response:
Hi Alexandre, that you for taking the time to leave this feedback. We would like to investigate your experience further - can you please email us at marketing@poolwerx.com.au with further details?
Terrible service at the Joondalup store, extremely unhelpful and did not even attend to assess the damage they caused to our pool pump. Pool and equipment check done and chemicals put in to clean. Changed timer on pool pump after. Over tightened chlorinator cell Called the guy back and he removed cell, but did not turn pump off When returned from work flooded pool area and half the water gone from pool Pool pump run dry snd now needed repairing Poolwerx owners said not their fault snd did not even assess😡
Business response:
Hi Sonia, I appreciate you taking the time to speak with me on the phone about these issues. This is important feedback and we appreciate you sharing it with us. Please contact us at marketing@poolwerx.com.au if you'd like to discuss this further. Kind regards, Jacqui
Rude staff at Malvern they act like they are doing you a favour.. goodbye
Poolwerx Moorabbin have cancelled 3 times in 4 days to come and do a repair job. Very poor customer service! Do not recommend at all!
Business response:
Hi Brendan, thank you for taking the time to provide feedback and we're sorry to hear about your experience. Can you please email us at marketing@poolwerx.com.au with further details and we'll look into this for you?
Joondalup store has a man that is the most rudest, unhelpful and worst sale parson in the world. Definitely will warn as many people as possible to stay away from that store. Please go somewhere else fast.
Business response:
Hi Cat, we're sorry to hear about your experience and appreciate you taking the time to leave a review. Please email us at marketing@poolwerx.com.au with further details and we'll look into this for you.
Dear Poolwerx team, Before Christmas I dropped of my faulty Dolphin X40 pool cleaner to the Dalkeith store, WA. I was given an invoice for its repair and I advised the work to proceed immediately. In the meantime my pool was getting quite dirty, so I asked to have a service done. It took 3 attempts to get the pool cleaned, and in fact the first attempt caused further problems to my chlorinater cell. I was anticipating the pool cleaner to be repaired by now, however, every time I call Poolwerx (and it seems to be Applecro... read more
Business response:
Hi Kam, thank you for taking the time to leave us feedback and sorry to hear about your experience. We'd like to investigate this further, can you please email us your contact details to marketing@poolwerx.com.au. Thanks, Poolwerx
Poolwerx Mackay could not be less helpful, we had trusted them to look after our rental properties pool and service and check the chlorinator. We found out from the tenants that they have never cleaned the cell and it now is damaged and not covered by warranty. The franchisee is evasive and in my opinion untrustworthy. I will never use Poolwerx again and would not recommend them to anyone else.
Business response:
Hi Neil, we're sorry to hear about your experience and would like to look into this further. Please could you email us your contact details to marketing@poolwerx.com.au
I've generally had good experiences with the brand in general however we rung up our local store Forest Lake whom are awesome and they organised a service guy to come out to assist us in getting our Kreepy Krauly RX Rank working. When he arrived we advised him that we are clueless with pools and we've just bought this house so we don't really understand any of it. He told us upfront that we don't have a vacuum plate for our pool and that's why it isn't working. He didn't assist us in trying to work out where to get one eith... read more
Business response:
Hi Jason, thank you for taking the time to to leave a review. We're disappointed to hear you're not happy with your experience with us, and would like to learn more. Please feel free to reach out to marketing@poolwerx.com.au if you'd like to discuss further.