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Pride Plumbing Services, Inc

4.9

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Location details

2425 Brighton Henrietta Town Line Rd, Suite B, Rochester, NY, 14623, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 4:30 p.m.
Tue7:00 a.m. to 4:30 p.m.
Wed7:00 a.m. to 4:30 p.m.
Thu7:00 a.m. to 4:30 p.m.
Fri7:00 a.m. to 4:30 p.m.
SatClosed
SunClosed
4.94,177 reviews
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Linda M.'s profile image
Linda M. 
14 years ago

Very satisfying experience. E-mailed Nothnagle Home Services last evening re: leak in faucet to washing maching. They contacted Pride Plumbing & Ross called at 9a.m. today. Steve was here at 10:20 & the job completed before noon. Steve was very courteous & knowledgeable. Would highly recommend. 

Dennis M.'s profile image
Dennis M. 
14 years ago

Highly recommend Woke up to a very wet basement, called pride Plumbing at 7:30AM, they were at my door with a new water heater by 11:00AM. They take their slogan serious Prompt, Courteous, and Professional. Thanks Keith. 

Rob T.'s profile image
Rob T. 
14 years ago

Very responsive for a late Friday evening emergency! Our kitchen sink clogged up and after I worked on it for 2 hours with a 25' hand-snake, I gave up and started calling plumbers for help. Ross from Pride called me back 5 minutes after I left a message. He said he could have someone there within 30 minutes. I agreed, but my first thought was "yeah, right". But as he promised, within a half-hour Keith was at my door. Keith was respectful of my home, was personable, and very thorough in ensuring the job was complete before he... read more

Jennifer N.'s profile image
Jennifer N. 
14 years ago

Pride Plumbing finished the job before other plumbers even called us back. We bought a new home, and it has 4 units within the building that we rent out. We had an issue with the sewer line backing up into the basement and causing water problems in all the units. It happened late in the evening. We called several different plumbers, and we got the most efficient and fastest response to our inquiry from Pride Plumbing. 

Robert S.'s profile image
Robert S. 
14 years ago

I trust Ross at Pride Plumbing Pride Plumbing has always been fair, and they have great customer service. Ross has had Pride Plumbing for about 4 years, but I have used Ross for 16 years. 

Ross .'s profile image
Ross . 
14 years ago

Since I did not know a plumber, I went to the yellow pages and picked Pride Plumbing. I could not have made a better choice. Since I did not know a plumber, I went to the yellow pages and picked Pride Plumbing. I could not have made a better choice. Ross came when promised, calling first. He was personable, professional and explained what he was going to do and the cost first. He completed the job neatly and promptly. I would not hesitate to recommend him and Pride Plumbing. 

Business response:

Thank you for the Kind words. 

Mike K.'s profile image
Mike K. 
3 years ago

Wii not recommend Had kitchen faucet installed. A few days later, discovered water under sink—tightened pipe and no more leaking. What really was upsetting was the price.—very high. We will not be calling Pride Plumbing again. 

Business response:

Hi Mike, We are sorry to hear that you did not have a positive experience with our team. We will be reaching out to you soon to discuss this matter further with you. Thank you for providing your feedback. 

Efstathios S.'s profile image
Efstathios S. 
4 years ago

Estimate cannot be given over the phone for a simple process. I have used this business before so I called to get an estimate on replacing a toilet if I provided the toilet. So I just need the estimate on the service of labor to actually replace the toilet. They could not give me an answer. They said someone would have to come to give the estimate and that would cost $50 to provide the estimate. If I continue with them for the work then they would waive the $50 dollars. I find it ridiculous that I can't be provided an estima... read more

Business response:

Hi Efstathios. We appreciate you being a customer of ours for your previous plumbing needs. We are so sorry to hear that you are unhappy with our policy, but this has always been a part of how we service our customers. The service call fee helps us get our technician to your home to go over pricing and options with you after our professional plumbers investigate your individual plumbing situation. We want to provide you with only one accurate price, and sending our expert technicians to the job itself before providing quotes... read more

Robert K.'s profile image
Robert K. 
4 years ago

Faucet and water shut off valve replacements Nick A. is the plumber who provided services at my residence. A wall and sink faucet were replaced. Three old cold water shut off valves were replaced as well as one hot water shut off valve. Finally a shower thermostat valve was adjusted. Nick provided an estimate for the work and explained the company’s pricing system. 

Business response:

Hi Robert! Thank you so much for writing this thoughtful review. We are so happy to hear that Nick was prompt, efficient and provided you with a positive experience. Please reach out to us in the future for any of your plumbing needs. 

Frequently asked questions about Pride Plumbing Services, Inc

How is Pride Plumbing Services, Inc rated?

Pride Plumbing Services, Inc has a 4.9 star rating with 4,177 reviews. 

When is Pride Plumbing Services, Inc open?

Pride Plumbing Services, Inc is closed now. It will open tomorrow at 7:00 a.m.