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Pride Plumbing Services, Inc

4.9

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Location details

2425 Brighton Henrietta Town Line Rd, Suite B, Rochester, NY, 14623, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 4:30 p.m.
Tue7:00 a.m. to 4:30 p.m.
Wed7:00 a.m. to 4:30 p.m.
Thu7:00 a.m. to 4:30 p.m.
Fri7:00 a.m. to 4:30 p.m.
SatClosed
SunClosed
4.94,177 reviews
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Richard D.'s profile image
Richard D. 
6 years ago

no review 123 no review345 

Business response:

Thank you for the 5 star review Richard! 

Martha H.'s profile image
Martha H. 
7 years ago

Beyond the call of duty. Finding that the problem was not a matter of plumbing but of cleaning the handicapped seat on the toilet, the plumber proceeded to clean it for me--something impossible for me at 91 years of age with arthritis everywhere. 

Business response:

We are so happy to hear that the technician went above and beyond to help you out Martha! 

Dean B.'s profile image
Dean B. 
7 years ago

Flooded basement - sump pump Water was leaking into the basement in several locations. They discovered the pump was working but the discharge was only going a few feet. They dug down to problem and repaired the discharge pipe. They arrived early in the morning, and finished in a few hours. 

Business response:

That's great to hear that we were able to get down to the bottom of your issue and repaired it efficiently and promptly. 

Susan S.'s profile image
Susan S. 
7 years ago

Water heater We called on a Sunday with a water heater problem and Keith was at our house within an hour to explain our options and replace the unit. 

Business response:

That's great to hear Susan, we are so glad Keith was able to help you with your plumbing issue right away on a Sunday! 

dante p.'s profile image
dante p. 
7 years ago

Rip off-Service call for handle on toilet hard to flush. I had my wife meet the plumber at an apartment I own because I could not make it. The toilet was hard to flush as per my tenant. My wife says he replaced the toilet flush valve seal (a $1.26 part at true value) and the flush handle (an $8.00 part in Amazon) and ended up charging us $310.02, it took him maybe 15 minutes to do the work. He told my wife he gave her a $100 discount on the job or it would have been $410. $50 of that was charged for replacing the toilet hand... read more

Jim C.'s profile image
Jim C. 
7 years ago

CRAZY EXPENSIVE!!! BE VERY CAREFUL WITH THIS COMPANY! They bill as automotive companies do, by the job (flat rate) and not by the hour. That pushes the hourly rate, how most consumers are used to paying, way up. I estimated my onsite rate to be $259.85/hour after subtracting "slightly higher than retail prices" for equipment and supplies. I asked for an itemized receipt for the equipment and supplies in three emails and was not given one so I had to estimate the breakdown. Unfortunately for me I was knee deep in a critical p... read more

Charles S.'s profile image
Charles S. 
8 years ago

Estimate fee. Didn't have work done due to pricing. Cost me $59.00 to find out plumber wanted $1600 plus to purchase and install 2 toilets. Went to home depot and got good 2 Kohler Cimarron installed $749.01. Don't know how good of plumbers they are but for 2X the price they should be real good. 

russell h.'s profile image
russell h. 
8 years ago

fixed sink handle and cleaned sink drain called at 7:45AM, made appointment for early PM, Plumber arrived at 1:20PM, fixed bathroom sink handle and cleaned sink drain. Also replaced aerator on kitchen faucet. Very satisfied with service, etc. 

Business response:

Thank you for taking the time to write a nice review about your service, Steve was the technician that came out to your home and he truly is a great tech. If you need any other services in your home, we look forward to handling them for you. 

Mike H.'s profile image
Mike H. 
10 years ago

Sewer system replacement We live in a 120-year old city home which had an old sewer system that connected out the rear of our house to the street behind us. We needed to replace all of the system in our basement as well as installation of a new lateral connecting to the main in the street in front or our house. We also had a new water service installed as part of the process, since our old system was not delivering enough volume. 

Frequently asked questions about Pride Plumbing Services, Inc

How is Pride Plumbing Services, Inc rated?

Pride Plumbing Services, Inc has a 4.9 star rating with 4,177 reviews. 

When is Pride Plumbing Services, Inc open?

Pride Plumbing Services, Inc is closed now. It will open tomorrow at 7:00 a.m.