Progress Residential

Jennifer H 

on BBB

3 years ago

I am a new resident. Ive called daily since Ive moved in. My two minor children was not added to my lease so therefore my lease is incorrect. I am trying to have school bus transportation for my teenage son being that his school hours does not align with our work schedule. Ive been given 5 case numbers, after each call, then shortly after a message that says the matter has been resolved and case is closed. Why are the representatives closing the case when no one is resolving the issue. It has been 3 weeks already he has miss... read more

Lysa S 

on BBB

3 years ago

I am trying to rent a house in ********, ************** for my son. This company only excepts security deposit and last months rent and a cashiers check that **** to be sent to *******. I have left several messages we were promised that we would have access to the home on May 15 and no one has called ** back every time you call the company youre on hold for ridiculously long periods of time and every time you speak to someone different your told a different story. I am currently paying for my son to be in a hotel because of ... read more

Cole P 

on BBB

3 years ago

We rented from this company for a year beginning last May. During that time we made countless repair orders. Broken windows that were spilling glass onto our floors, no ventilation in the kitchen, AC not functioning properly, the list goes on and on. However, the worst among the issues we had was the rampant mold in the house. Regardless of how many work orders, phone calls, or complaints we made, nothing was done and we were forced to move out due to unlivable conditions. Then we received a letter from them stating we owed ... read more

Dana M 

on BBB

3 years ago

If I could give zero stars, that's exactly what I would give! I have been attempting to move into my rental in the ******* area since April 27th which is when move-in orientation was scheduled. I waited around all day and never received a call. When I contacted them, they informed me that due to pending work orders, they were unable to complete move-in orientation. Over the course of 2 weeks I kept calling to get an update on said work orders and nothing. It is now May 15th and I received information that repairs were comple... read more

Tyler A 

on BBB

3 years ago

If I could put a negative I would. This company is a joke. Policies chance everyday. And its said. Water leaks they will temporarily fix it. When molding coming off the wall they will temporarily fix it. All they are worried about is numbers and lining their pockets. Biggest thing is customer satisfaction. That is one thing you guys will never have. They will not take care of you they dont care about any of the tenants. I transferred and that was h*** Then move into the new house. Find all kinds of things that are a hazard. ... read more

Colby S 

on BBB

3 years ago

Progress has many homes that is about the only upside downside service request are a non priority my house was 95 degrees and the tech said your tech has 8 jobs left to do and he might not make it out there just call back in the morning I state the service rep stated the tech would call me and with it being an emergency service request according the progress he should be out in two hours all other request within 24 hours he proceeds to say well Im the only tech I follow with oh so your the tech why make it seem like your in ... read more

Shameka B 

on BBB

3 years ago

Scam likely, these people are in the business of scamming people out of money....PLEASE RUN!! Do not fall victim 

Reynesha J 

on BBB

3 years ago

If I could give negative stars I would. I am facing homelessness due to the negligence of this company. I was approved for a property and a few days after my approval I noticed the home was getting advertised and that my application was showing as cancelled. I contacted the team Ive been working with immediately and was told that I didnt complete the ** verification, which I did complete. In the midst of the back and forth, another applicant applied for the home and the team Ive been working with got confirmation from their ... read more

je D 

on BBB

3 years ago

Progress residential failed to complete repairs for months. A person purchased home next door and repeatedly complained about the fence falling over in thier yard. Progress took 3 months to repair fence with 4 separate work orders- their repair was nailing my fence to the tree! Not only did it NOT resolve the issue, it infuriated the new neighbor, in which caused them to threaten me everyday AND poisoning my dog! I have been with Progress faithfully for 5 years and they did nothing about the situation. I was forced to move o... read more