RealManage Orlando

Name: RealManage Orlando
Address: 200 S Orange Ave, Suite 1475, Orlando, FL, 32801, US
Telephone: (866) 473-2573
Price range: $$
Rating: 4.9

4.9

★★

47 reviews

|Real Estate|Orlando, FL 32801 United States

200 S Orange Ave, Suite 1475, Orlando, FL 32801 United States

(866) 473-2573

https://www.realmanage.com/office-locations/orlando/

Property Management, Real Estate Services

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About

RealManage is proud to be named to the prestigious Inc. 5000 list as one of the fastest-growing private companies in the country. For over 30 years, we have provided innovative HOA management services to community associations of all types and sizes, including homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and large master-planned communities. With our community management solutions and the industry’s top leading experts, RealManage is equipped to answer questions quickly and accurately while offering the highest level of transparency, visibility, and personalized service to community associations. The RealManage HOA an

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4.9

★★

47 reviews

5★45

4★1

3★1

2★0

1★0

Reviews(15)

Google Reviews(32)

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Robert H on BBB

★★

2 years ago

My name is *** *******, I am the Associate Regional Director for the State Department's Office of Foreign Missions in the Central US and I am responsible for the support and oversight of foreign diplomats in 8 states of the central and SW United States. I have immensely enjoyed living in the Orchard Lakes Estates housing sub-division in Sugar Land, Texas since 2005, but under Vanessa's and Real Manage guidance, life here has been even better - really due largely to Vanessa's great customer service and follow-up within hours. Even though I am 71 and a certifiable antique dinosaur, that does not mean I can't enjoy and immensely appreciate the World Class and always "Same Day" customer service capably and very professionally provided by Real Manage employee Vanessa M*****, who is in charge of the oversight of our community for the Orchard Lakes Association (HOA) Board of Directors. Vanessa is an EXCEPTIONAL employee who is worth her weight in gold bullion to Real Manage (they are certainly lucky to have her), the Orchard Lakes HOA, and more importantly to the 550 home owners and their families who call Orchard Lakes "Home." Vanessa always promptly picks up her phone, or if out ,or on a call, she has the business courtesy to quickly return calls and messages, a rare trait with employees from the younger generations like hers. As a case in point, the recent Killer Deep-Freeze in late February killed my already dying 20 year old roof, leading to water damage issues in my home, already devastated by four ruptured water pipes in my attic and with no available plumbers in sight. When I submitted my request for a quick replacement of my roof, even though she had 30 days to respond, Vanessa was my angel, as she approved the work overnight. More recently, she provided almost instantaneous follow-up with an issue with the HOA Architectural Committee, and despite my other woes, Vanessa did the impossible, by making me smile with happiness. I thought employees like Vanessa were almost extinct and limited to my dwindling generation, but even old men make mistakes, and I was wrong. Vanessa is the Real McCoy and a polished gem who would be a catch for any corporation. She is the BEST, and Real-Manage is too, as I have seen several management companies come and go, and none could burn a candle to the great customer service and professional cooperation and oversight offered by them. Bravo Zulu from a retired Naval Officer and Vietnam War combat veteran. *** *******

Dan D on BBB

★★

4 years ago

Vanessa helped me at every turn and was a very pleasant and easy to work with partner. She allowed me the flexibility I needed and helped me through my situation with care and compassion. She is the BOMB!

Business Response:

Hello, ***. Thank you for sharing your experience regarding the service you received. We're glad to hear that Vanessa has been helpful and a true professional in every way to assist you with a situation. We will be sure to share your feedback with the team.

Aaron B on BBB

★★

4 years ago

Real Manage started their Management services for our community late 2018 and into 2019. It was a difficult time for the transition with all the annual assessments due. The transition team led by Edith ******** was very well managed. 4 of the 5 board members were new to the O.O. board and she helped guide us through some challenging situations. The community was then handed over to the permanent property manager Vanessa ******* She has also done a great job getting settled in with our community over the last few months. We have all got to know how to work with each other better and things are starting to get streamlined. Vanessa is very professional in her approach during the board meetings and provides guidance to the board when making decisions pertaining to the DCC&R's. Overall Real Manage and Vanessa are very responsive to the board requests and the inquiries that come in from the residents. We look forward to continued support and teamwork with Real Manage and our community.

Business Response:

Hello *****, and thank you for the positive feedback! We're ecstatic to hear how Edith was able to help your community through its transition, and how Vanessa was able to help an almost completely new Board learn the ropes while managing your community! We'll be sure to pass along your words of praise to the team.

Michelle R on BBB

★★

4 years ago

The RealManage staff, and manager Vanessa ******* out of the Houston location, were key players when in associaiton transitioning and continue to be an asset to our community. The past 6 months have had challenges, and the RealManage team continues to show their professionalism, care to detail, and desire to help our community excel, in the partnership of property management and customer relations. Vanessa has a knowledge base and flair for orchestrating meetings and works hard towards complete satisfaction for her clients. Communication is an element that must be prevelant in a business relationship; with it partnership grows, and trust flourishes, so that everyone wins.

Business Response:

Thank you for your feedback regarding your experience with RealManage. We are pleased to hear that your management team has acted with the utmost professionalism, and are providing a positive customer experience. We look forward to a continued partnership with you and your community and helping you reach your goals. We will be sure to pass **** words of praise to the team.

Jim W on BBB

★★

4 years ago

Fox Hollow HOA has been with Manager Vanessa at RealManage - Houston since Fall of 2018, and the experience has been very good thus far! RM has a nice software package that stands out when compared to previous management companies.

Business Response:

Thank you for your positive feedback, Jim. We are pleased to hear that your RealManage management team and community manager have been serving your association well and that you feel our management software is robust. We look forward to a continued partnership with you and your community.

Luis on BBB

★★

4 years ago

With Houston being such a large city, it's hard to find people who understand the market the way Real Manage does. Vanessa ****** and I have been working together and her dedication and follow-through is unmatched. She's always on her A game, is very professional, and is pleasant to be around. I highly recommend her and this management company!

Business Response:

Thank you for your positive feedback, Louis. We are pleased to hear that the RealManage Houston team, and your manager Vanessa, are providing top-notch service, support, and follow-through. We will be sure to share your words of praise with the team.

Deanna F on BBB

★★

4 years ago

Our manager, Vanessa, has been a great help to me as an HOA board member. She is friendly and always ready to explain things when issues arise.

Business Response:

Hello, ******* Thank your feedback regarding your interaction with our company and manager. We are happy to hear that you are receiving top-notch service and communication. We will be sure to pass your words of praise on to the Houston team and your CAM.

Jo N on BBB

★★

4 years ago

Vanessa ***** has been a valuable member of the RealManage team. Vanessa is very knowledgeable with all things related to HOA. When Vanessa started with our HOA board last year she immediately targeted the areas where we need improvement and she worked with us to get back on track. As of today, I am pleased to say that with Vanessa's guidance we have turned our budget expenses around and we are now back on target. I have worked with several managers since 2009 and Vanessa is the most professional, knowledgeable, and target driven person that we have worked with. Honestly, I don't know what state we would be in without Vanessa's guidance. Thanks Vanessa!!

Business Response:

Hello, **. Thank you for the positive feedback regarding your experience with the RealManage Houston team and your manager Vanessa. We are pleased to hear that with her guidance there have been many improvements and you were able to turn your budget expenses around to be on track. Thank you again for your words of praise, and we will be sure to share with Vanessa and the team.

Amber H on BBB

★★

4 years ago

Our neighborhood has used Real Manage of Houston to oversee our HOA for several years now. As a member of the Board of Directors, I can honestly say that Real Manage have been the most responsive, efficient & comprehensive management company we have used during the ten years I have lived in the neighborhood. Our account manager, Vanessa ****** is extremely knowledgable in her field and has a vast selection of sub-contractors to call upon when required. I look forward to continuing our successful & professional relationship.

Business Response:

Hello Amber and thank you for your glowing review! We're glad to hear that you are pleased with the services you have been receiving from the RealManage Houston team and in particular your community manager, Vanessa. We look forward to a continued partnership with you and your community. We'll be sure to share your words or praise to Vanessa and the rest of the RealManage Houston team