Relax The Back

4.8

Furniture Stores
Northbrook, IL

About this business

Retail Furniture Stores

Location details

840 Willow Rd, Suite F, Northbrook, IL, 60062, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 6:00 p.m.
Tue	10:00 a.m. to 6:00 p.m.
Wed	10:00 a.m. to 6:00 p.m.
Thu	10:00 a.m. to 6:00 p.m.
Fri	10:00 a.m. to 6:00 p.m.
Sat	10:00 a.m. to 6:00 p.m.
Sun	12:00 p.m. to 6:00 p.m.

4.8611 reviews

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Jeanne M.

6 years ago

Salesperson way too pushy. Love the products though

Business response:

I apologize about the delay with responding to your review and experience at our Clybourn location! I will address this with the team and assure that we don't let another customer down. I appreciate you sharing your experience with us, so we can improve our level of service to go beyond your expectations rather than fall far short! Please let me know if we can do anything else for you! You can contact me directly! Kind regards, Tim Stanley Relax the Back - Sales Team Tims@relaxtheback.net

Pamela B.

6 years ago

I bought my recliners at your store many years ago and just bought 2 sets of cords recently. But when I wanted the small protector slides your saleswoman was not helpful. So I called Gethsemane garden center and they ordered them with a very helpful Attitude.

Business response:

Dear Pamela, I apologize about the delay with responding to your review and experience at our Clybourn location! I have taken over responding on behalf of the Chicago market I am very sorry that our team was not helpful in facilitating what you required to find the protector slides for your recliners. I will address this with the team and insure that we don't let another customer down. I appreciate you sharing your experience with us, so we can improve our level of service to go beyond your expectations rather than fall f... read more

Clifford H.

6 years ago

They delivered the wrong chair and don't return my calls. Terrible.

Camille T.

7 years ago

i would like to receive a receipt for the bed i purchased and copy of warranty for entire purchase i.e. bed and electrical parts. none was ever given and I'm having trouble with the bed and no response from store. i was told the store would help me and then find its been sold.

Business response:

Camille, I am so sorry that you didn't get your information and are having trouble. I know you spoke to Robyn yesterday and I hope she answered all of your questions and solved your problems. We wish you a speedy recovery. If you have additional questions, please call the store at 773-348-2225 and we are happy to help you.

Greg & Debbie R.

7 years ago

Frustrating...the wheels that I purchased for my office chair DONT ROLL as expected. Resulting in “marks” all over the hardwood floor....any assistance ?

Business response:

Absolutely! We have soft casters available for all of our Lifeform office chairs. They are made to protect your hardwood floors. Please call your sales representative at 847-205-2555 for assistance.

Thomas & Cathy M.

7 years ago

Great products but expensive

Ann R.

7 years ago

Decent customer service, particularly from Robin. Horrific experience in actually getting the chair as it was " lost" for over a week so a substitute was loaned eventually. Got help also from Ayesha on pricing but overall, not a great experience.

Business response:

Ann, please know that we sympathize with your situation. It is uncommon for shipments to be lost on their way to us. It is a matter that was out of our control, however we strive to give our customer’s the best customer service. That is why we sent a chair from our stock to you immediately so that you would be comfortable until your chair was located or reordered. We are so sorry for your inconvenience. We welcome your feedback so if you would like to discuss further, please give Robyn a call at 773-348-2225. With Kind... read more

Selwin & Syril P.

7 years ago

This is the 3rd time I am giving feedback

Business response:

Thank you. I will see what I can do about repeat messages. Please feel free to delete them. Stay Relaxed

Joe S.

7 years ago

In store experience was fine -- good service since there were 4 employees and one customer (me) in the store when I was there. I have not got 6 (!) emails in the past few days thanking me for my purchase and asking me to provide feedback. I decided to comply. Very annoying.

Business response:

Joe, I am sorry to hear that you are getting too many emails. Please call our store with your email and we will make sure you stop receiving so many. We can be reached at 773-348-2225. As for the four employees, we have three new trainees that I am sure were paying close attention to your sales person. We hope it wasn't too overwhelming.