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Relax The Back
- Furniture Stores
- Northbrook, IL
About this business
Location details
840 Willow Rd, Suite F, Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
They have problem support products they sell never return calls. Memory Foam is questionable. Hope I never need service!
Business response:
Please give us another try will take 15% off your purchase . Staffing was limited due to the pandemic
Verified by Relax The Back
Several customers in the store and one had his mask around his throat. What good does that due. I just walked out.
Business response:
Bob, Thank you for bring this to our attention. We have addressed the issue with the store to take corrective measures.
Verified by Relax The Back
Good on sale of chair, but waited a long time for a replacement back to a chair delivered damaged. Came last week & it was the wrong size. Workman didn’t realize it until he had taken apart original chair, then had to put it back together. Very frustrating!!!!
Verified by Relax The Back
The people were very nice but the value is not there. You are WAY over priced and it is very unlikely I would ever recommend your company to anyone who is not very wealthy. After only 1 month of light usage the device stopped working!!!!!!!!
Business response:
We have many spinal solutions all way under $100. WE have a custom personalized approach that will fit anyones budget. Thank you for letting us know how you feel.
Verified by Relax The Back
Good
Business response:
Thank you for your five-star review of our Northbrook store! I’m glad that you are happy with your service from our staff. If there is anything we can do for you in the future, please don't hesitate to stop by or reach out directly! Regards, Tim Stanley, Relax the Back Sales Team, tims@relaxtheback.net
Verified by Relax The Back
Love the chair. Many thanks for excellent service. Susan Fuller
Business response:
Dear Susan, Thank you for your 5 star rating of our Northbrook Team! We are very happy you love your new chair! I will pass on your compliments to the entire team! If there is anything we can do for you in the future please don't hesitate to stop by the store or reach out directly. Regards, Tim Stanley Relax the Back Sales Team tims@relaxtheback.net l
Verified by Relax The Back
I felt the salesman was very pushy and intense,attempting to convince me to buy a wide range of items when I only wanted to look at the wedge pillows. He told me my new mattress was wrong for me, even though he had never heard of the brand,and then he tried to convince me to buy one of yours. He insulted the neurologist who referred me to this store by discounting her suggestion of a pillow by saying "Doctors don't know anything about pillows". In summary, I wish I had left the store without buying anything since nothing can... read more
Verified by Relax The Back
Very disappointed with the Technogel travel pillow. I have 3 of the regular size pillows and they are wonderful. The travel size pillow has indentations in the gel component that can be felt against your head - very uncomfortable and not of the same quality as the full size version.
Business response:
I apologize about the delay with responding to your review and experience at our Clybourn location! I have taken over responding on behalf of the Chicago market. I appreciate you sharing your experience with us, so we can improve our level of service to go beyond your expectations rather than fall far short! Please let me know if we can do anything to make this right for you! You can contact me directly! Kind regards, Tim Stanley Relax the Back - Sales Team Tims@relaxtheback.net
Verified by Relax The Back
For me, paying $2800 for a piece of furniture was a big deal. I do not appreciate any business passing their challenges with their suppliers or delivery company or their being "busy" to me. And no delivery on a Saturday? Nonsence, if my credit card is expected to work on a Saturday, I expect Relax The Back to work on a Saturday - their delivery company too. I do not appreciate the assumption that customers are stupid! Plus there was no offer to credit me the cost for picking up the chair - saving the delivery company on... read more
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 611 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open at 10:00 a.m.