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Reliable Chevrolet
- Car Dealers
- Springfield, MO
About this business
Location details
3655 S Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
The service agents were friendly enough. However, I took my 2018 Chevy Trax in within 30 day of purchasing it for a pull to the right and both passenger door locks not functioning properly. They refused to fix the door locks, and after performing an alignment, its still pulling. The paperwork even says that it was driven to confirm that it no longer pulls. Well as soon as I turned out of the parking lot, it was still pulling to the right. Im not impressed, nor will I go back to them with any issues with the vehicle.
We have had our vehicle serviced here for at least a year. It still had an extended warranty on it and we have had issues with the door and hatch locks since we have been bringing it to Reliable Chevrolet for service and had them look at the door and hatch malfunctions several times, and every time we leave, the issue has never been fixed. Now our extended warranty is over and we still have a car that has passenger side and rear hatch with faulty door locks. Then when you go in the service takes forever if you have to wait f... read more
They were right there for you during the buying process, and "if you have any have any questions just call this number and I will be happy to answer them", good luck getting someone to answer that phone. I called 3 times and never talked to anyone. Also it took 3 weeks (21 days of my 30 days to pay taxes) before I got any paperwork at all on this car. I left with the car and a temporary tag, and that was all I had for 21 days. When I finally got a text that the paperwork was ready, I went to pick it up and I walked up to a d... read more
The actual experrince wasn't so bad. But if you think they care about anything after you sign the dotted line and pay them then your mistaken. There was tint added before we looked at and whoever did it did a scrappy job bubble and like they didn't clean the window before applying the tint. We also had a miscommunication about finance and they didn't even call me back.
went in fpr.transmisson service and oil change told 2.5hrs. Then they came back with need air and cabin filter and alignment done. Told them to go ahead and do it since they had it. ended up being 5hr wait total. when I ask for.copy of alignment it was all green and ask why I needed one.
Business response:
We appreciate you allowing us to service your vehicle. Our goal is to provide thorough and timely service, and sometimes additional services may be recommended based on the vehicle's condition. If you have any further concerns or need clarification, please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com. He would be happy to assist you. We value your business and look forward to resolving any questions you may have.
Took my suburban to replace the sensor and they messed up the dashboard and now they want me to pay for that
Business response:
We sincerely apologize for the situation you've described. This is not the experience we want for our customers, and we would like to address your concerns promptly. Please reach out to our Service Director, Justin Moore, at Jmoore05@vtaig.com so we can work towards a resolution. Thank you for bringing this to our attention.
Oil change was fine. Technician did some diagnostic tests and disabled my VSC tracking on my vehicle. They denied that they caused this This happened once before at Midas on a routine oil change and tire rotation. I'll just pay the cost to get this corrected.
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced and understand your frustration. Please reach out to our Service Director, Justin Moore, at Jmoore05@vtaig.com so we can discuss this situation further and work toward a resolution. Your satisfaction is important to us, and we'd like the opportunity to assist you.
Fast service. Friendly people
Business response:
Thank you for sharing your feedback. We're concerned to see a one-star rating alongside positive comments about our service speed and friendliness. If there's anything we could have done better, please reach out to our Service Director, Justin Moore, at Jmoore05@vtaig.com. We'd appreciate the opportunity to understand and address any concerns you may have.
Technician was incompetent - simple procedure to change the battery and oil turned into an all day issue after the Tech caused an electrical arc damaging the vehicle, breaking the battery connector and damaging fuses. This is the second time this year that a technician at Reliable Chevrolet has damaged my vehicles
Business response:
Thank you for sharing your experience, and we sincerely apologize for the issues you've faced during your service visits. This is certainly not the level of care we strive to provide. We would like to address your concerns directly. Please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com, so we can work towards a resolution and ensure your vehicle is taken care of properly. Thank you for your understanding, and we hope to hear from you soon.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 5,928 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 7:00 a.m.