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Reliable Chevrolet
- Car Dealers
- Springfield, MO
About this business
Location details
3655 S Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
It was an absolute disaster. The salesperson wrote up the wrong car from the start; the price was higher when we wrote up the original car that I drove and wanted to purchase. I bought the car on Jan 8th and finally got the paperwork on March 7th. They have no follow-through. I have taken the car in three times to get door guards and still don't have them.
Love my new truck but the finance office gave me a 10,000 mile warranty and said it wouldn't change my payment or interest rate, however did not tell me it raised the price of the vehicle $2,800! I tried paying it off early and that's how I found out the fee. Very disappointed and felt a little shady!
Business response:
Hi there, we're sorry to hear about your experience. We strive to be transparent with our customers, and we apologize for any confusion. At your earliest convenience, please reach out to Eric Shoemaker, our General Manager, at 855-971-8359.
Not great! Will never buy another car from these people. Bought my car a few weeks back and my old loan still isn't paid off yet.
Business response:
Hi there, we're sorry to hear about your experience with us. We strive to provide top-notch service and would like to assist in resolving this issue. At your earliest convenience, please reach out to Eric Shoemaker, our General Manager, at 855-971-8359.
Since I cannot write about the experience let me just say this...they are the most un-reliable place I have ever dealt with. They care about your money only. Forget about warranty work. Avoid this place...nothing is worth this frustrating.
Business response:
We are truly sorry to hear about your experience. We strive to provide exceptional service to all our customers and we apologize for falling short in your case. At your earliest convenience, please reach out to Justin Moore, at jmoore05@vtaig.com.
The service department is very difficult to communicate with. The phone system is not customer friendly. After dropping vehicle off for service had a hard time getting updates on service and progress. Had to call several lines to finally get an answer. Service was completed as requested and rental car was provided.
Business response:
We're sorry to hear about your experience. Your feedback is important to us and we will address the communication issues with our service department. We're glad to hear that the service was completed as requested and a rental car was provided. At your earliest convenience, please reach out to Justin Moore, at jmoore05@vtaig.com.
after balance, had vibration. took to another shop, had tires balanced and now smooth ride
An agreement was made/signed prior to purchase, that Reliable Chevy would make a simple cosmetic repair. We purchased on a Friday and was told by Monday we'd be contacted by Byron to have it scheduled. We have made 2 phone calls and was given the run around. It's been 3 weeks since purchase and still nothing. If this is how customers are treated, we won't be back to purchase from this dealership again.
Business response:
Hi there, thank you for sharing your experience with us. We apologize for the delay in scheduling your repair and the lack of communication. At your earliest convenience, please reach out to Justin Moore, at jmoore05@vtaig.com.
Title: Disappointing Experience with Reliable Chevrolet: A Review Step by Step Week One My interaction with Reliable Chevrolet in Springfield, MO regarding my recent purchase of a 2020 RAM 1500 BIG HORN / LONESTAR QUAD 4X4 has been disheartening, to say the least. On February 17, 2024, I acquired the vehicle from their dealership only to encounter numerous undisclosed issues shortly after. It was about a two hour drive from Northwest Arkansas to Springfield, Mo.. Upon arrival and inspection of the vehicle, I mentioned a few ... read more
Business response:
We are truly sorry to hear about your disappointing experience with us. Your feedback is valuable, and we will work diligently to improve our communication and service going forward. At your earliest convenience, please reach out to Eric Shoemaker, our General Manager, at 855-971-8359.
The dealership manage was the biggest liar and as shady as they come. Classic "salesman". Poor ethics and doesn't keep his word. Bought my vette elsewhere. Don't waste your time with this dealership.
Business response:
We're sorry to hear about your experience. We strive for transparency and ethical practices, and we apologize if we fell short. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention. At your earliest convenience, please reach out to Eric Shoemaker, our General Manager, at 855-971-8359.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 5,928 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 7:00 a.m.