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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was expecting for the manager to be there when I went to pick up my car, per our conversation, but was not there to speak with me and I still haven't heard from Reliable. That was 3 days ago. I have not been happy with Reliable Nissan since buying my SUV from them in 2023.
Business response:
Communication is definitely not Reliable Nissans strong point. The most communication I got was from an employee named Stephanie who works outside of the service department. (Thank you Stephanie) I was expecting for the manager to be there when I went to pick up my car, per our conversation, but was not there to speak with me and I still haven't heard from Reliable. That was 3 days ago. I have not been happy with Reliable Nissan since buying my SUV from them in 2023.
Won’t be going back there again. $200 look at my car and diagnosis it and didn’t even turn the light off. Worst service ever.
Business response:
We understand your frustration with the service you received and regret that it did not meet your expectations. We strive to provide high-quality service, and it’s clear we fell short in this instance. We’d like to address your concerns more thoroughly and ensure that any issues are resolved. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He is available to discuss your experience in more detail and work towards a satisfactory resolution.
Brought my car in for an oil change. Whatever the techs did triggered three service alerts on my dash (not there before I came in!) They recorded my mileage wrong on their paperwork. When I came back the one tech working made a lot of excuses. Not reliable despite their name!
Business response:
It's concerning to us that the service alerts appeared on your dashboard and there was a discrepancy with the mileage recorded. We take these matters seriously and want to address them promptly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com or 602-847-8536. He will be happy to look into this further and ensure we resolve any outstanding concerns.
Terrible sales, terrible service. Wouldn't recommend. Terrible overall. Not again. Over 40 days to get service from initial sale.
Business response:
We understand how frustrating it must be to have such a prolonged wait time. Your satisfaction is incredibly important to us, and we would like to address your concerns directly. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss your experience in detail and work towards a resolution. We appreciate your patience and hope to have the opportunity to make things right.
Went in for noisy brakes. $635 later & problem still happening(replaced brakes, rotors & flushed brake lines)! Called back & going back 9/3/24. Obviously work completed not the problem! Very dissatisfied! Hopefully will fix this time with NO additional charges! Also upset I have to back again & reschedule other appointments!
Business response:
We're sorry to hear about the ongoing issues with your brakes and understand your frustration with having to return and reschedule appointments. We want to make sure we address this matter properly. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com. He will work with you to resolve this issue. We appreciate your patience and look forward to making things right.
Scam bad business will never return. Had to go there for a recall rip off.
They lie! And are untrustworthy! They promised I could use a coupon and then would not let me use it! They do not return phone calls and make you wait forever and usually you have e to stay on top of them.
Never looked at the faulty component, claimed that they cleaned up stuff they didn’t
Dropped off our car to get the engine looked at. Asked for crew to specifically look at transmission, battery, alternator, and brakes. Crew stated that transmission needed to be replaced, however, stated that everything else was good to go. However, when I took my car to get looked at at a different shop, they said that the brakes were worn down 90% and the battery needed to be replaced. Spent $200 to get told what I already knew and it seems like they didn’t look at anything else I asked for other than the transmission.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.