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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I so regret purchasing my vehicle there. Day after vehicle was delivered system malfunction reporting my dash. Took it in next day. Salesman test drove vehicle, reportedly didn't see the message that I photographed on my phone. Come to find out he pushed the OK button to dismiss the alert. I decided to take it to Malloy Nissan where I learned the computer needed to reconfigure because when windshield was changed out it wasn't properly installed. On 10/29/24 appt for 7am took 8.5hrs for Diagnostic resulting in battery replace... read more
Business response:
Thank you for taking the time to share this detailed feedback. We’re truly sorry to hear about the challenges you’ve encountered and the inconvenience this has caused, including the delays that affected your schedule. This experience does not reflect the level of service we aim to provide, and we’d like the opportunity to address these concerns in full. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com so we can follow up and make things right. Your trust is important to us, and we’re committed to i... read more
I was not greated when I walked into the service department. I was asked by 3 different people if I'd been helped only to be told they'd be right with me. Two employees said the f word right in front of me and my wife. When i finally was helped, although I made an appointment to have a recall taken care of, I had to wait 10 minutes while the guy went to see if they had the part only to be told they'd have to order it and I could schedule an appointment once it was in. The guys made me feel like it was my fault. It was a wais... read more
Business response:
Ted, being greeted promptly and respectfully is essential, and we regret that you and your wife encountered anything less. It’s also disappointing that communication about the recall part was handled in a way that added unnecessary frustration to your visit. We’d like to ensure your next experience is far better and address these issues directly. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com,
No good Bringing my vehicle for transmission problems They don’t fix No recomendation Actitud bad
Business response:
We understand how frustrating it can be when your vehicle is not performing as expected, especially regarding transmission issues. We strive to provide the best service possible, and it seems we fell short in your case. To address your concerns directly and work towards a resolution, we invite you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I was pretty disappointed. Came for two car detailings. For the amount I spent, one was done okay but still had bugs on the front of the car. The other one was rough. I still had dirt all over the back, the front window had spots left all over, on the inside there were still black marks on the dash, and the trunk was not vacuumed or cleaned even though I asked to make sure specifically it was. There was leaves all over the inside. And also had bugs on the front of the car still. It would have been fine for like $30 wash but ... read more
Business response:
Brittney, providing high-quality service is important to us, so it's disappointing to hear that areas were missed and your car wasn’t cleaned to the standard expected for a full detailing. Your comments about the bugs, dirt, and black marks left behind, as well as the situation with your phone charger, are being taken seriously. To ensure this is addressed thoroughly, please reach out to our Service Director, Steve Vigil, at SVirgil@vtaig.com.
Service takes too long there are very unorganized not knowing what's included with a purchase of a vehicle and what to charge a client
Business response:
We strive to make each service experience efficient and straightforward, so it's concerning to hear about the delays and confusion around service inclusions. We’d like the opportunity to address your concerns in more detail and make things right. Please feel free to reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com, so we can work to resolve this for you.
Charged me to rotate my tires and didn't do it. Also had an oil change done, and my car was leaking oil immediately.Its a 2024 it should not be leaking any oil. I waited 3 hours with my kids first this nonsense appointment. I spoke with supervisor and he fixed everything
Business response:
We understand how frustrating it must have been to deal with the tire rotation and the oil leak on your 2024 vehicle, especially after spending so much time in our service department. We appreciate your patience and are glad to hear that our supervisor was able to address your concerns. Your feedback is crucial in helping us improve our services. If you have any further questions or need assistance, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Unreliable and not very helpful in getting service needed for used vehicle sold to us
Business response:
Ensuring that every vehicle we sell is backed by prompt, effective service is essential to us, so we regret that this wasn’t reflected in your experience. We’d like to address any outstanding concerns you may have and make things right. Please reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com.
It was okay. Took long and they didn't vacuum my car.. windows were done sloppy
Business response:
Thanks for your feedback, Janice! We appreciate your insights and apologize for the inconvenience. We're continuously working to improve our services, and your comments will help us address these issues. We hope to provide a better experience next time!
Slower than usual to be met by service person; I asked for a Lyft ride; 20 minutes later I checked to see if Lyft was requested for me. It had not been requested; finally did.
Business response:
Stevie, thanks for your feedback! We’re glad you enjoyed your experience overall, but we apologize for the delay in service and your Lyft request. We’re working to improve our response times to ensure a smoother experience for everyone. Your insights help us get better!
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.